Patient Service Representative, Praxis Health Vancouver

Job Description

Northwest Medical Associates, of Praxis Health, is seeking an experienced Patient Service Representative with outstanding customer service skills for a full-time position in Vancouver, Washington. We are looking for a candidate with a collaborative, team spirit and a willingness to support the needs of our patients as well as the goals of the job and the team.

Schedule: Monday-Friday; 8:30 AM - 5:30 PM

Location: 222 NE Park Plaza Dr, 100, Vancouver, WA

In this role, you will greet, screen, schedule clients, input correct client information, and perform clerical duties related to clinical service and other medical receptionist duties as necessary.

• Must have an aptitude to learn and love to work in the field of healthcare
• Must be someone who thrives in a busy, fast-paced environment
• Must have exceptional customer service skills, be highly organized, and detail oriented
• Experience with electronic medical records is a plus

Benefits: We offer a competitive wage and benefits package, and on top of this, you will work with a talented group of providers, professionals and co-workers who are dedicated to the highest standards of quality care. The family of providers within the Praxis Medical Group values those we provide for and we value our employees.

• Medical, Dental, Vision with In-Network & Custom Network discounts
• 401(K) with discretionary employer match
• Paid Time Off
• Free clinical diagnostic laboratory testing performed in house

Essential Job Functions

• Greets, screens and schedules patients.
• Inputs information into electronic health records and other support services platforms.
• Performs clerical duties related to clinical service. 
• Prepares and processes correspondence. Answers routine medical administrative inquiries. 
• Performs high volumes of reception duties including but not limited to answering and screening telephone communication, relaying messages, questions and other relevantinformation between patients and their clinical team.
• Obtains, verifies, and updates patient information and provides support services to patients and medical staff. 
• Assistance in Medical Record maintenance including retrieving and sending to offices and individuals as requested and required by state and federal laws.
• Ensures scheduling accuracy for ease and best use of provider and patient time.
• Vital contributor to internal communication via multiple software programs.
• Maintains files and assists establishing office systems. 
• Assists in the care and maintenance of office equipment. 
• Performs medical receptionist duties as necessary.

Minimum Qualifications

• High school diploma or general education degree (GED)
• 1 year customer service experience
• Typing Skills: 45 wpm minimum
• Experience in a medical office setting preferred, but not required

About Us

Praxis Health is a family of medical groups providing high quality healthcare throughout the state of Oregon. Our community-based clinics are the DNA of our business, providing better medicine, advocacy for our patients, and a satisfying and collaborative culture for our providers and staff.

The Praxis family approach is dynamically different than other healthcare companies in Oregon. We are not “big box” health care, but rather a company of small groups and clinics, of nimble micro-cultures that can quickly adapt to industry changes, as well as patient needs.

We have been serving communities across the beautiful and adventurous state of Oregon for over 50 years! And we are pioneers and thought leaders in the industry. Our commitment to innovative and operational excellence has allowed us to create healthcare solutions that are both cost-efficient and cutting edge.

Come see how healthcare is done right!

Watch this short video that shows why the Praxis Health family is so special. Please click here: https://youtu.be/MrNWtn42prY

General Physical Requirements

• Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time.
• The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Must be able to sit, stand, kneel, crawl, bend and twist as needed.  Requires walking on non-level surfaces, inside and outside the office, throughout the day. 
• Stress can be triggered by multiple staff demands and deadlines.
• Work is performed in an office environment. Involves frequent contact with staff and patients.

Equal Opportunity Statement

EOE Veterans/Disabled: Praxis Health is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.