What are the responsibilities and job description for the Customer Service Specialist position at Precision Door Service of Memphis?
Precision Door is now America’s leading Garage Door Repair company. You’ll work with smart and reliable supervisors and co-workers. At Precision, we want you to start a career. We invest in our employees, and are looking for career-oriented, permanent employees. We understand what it takes to raise a family these days. By providing second-to-none training for our Customer Service Specialists we ensure you’ll do the job efficiently and correctly. Precision Door trains you the right way, and no previous experience is necessary to become a Customer Service Specialist.
As a Customer Service Specialist, you will act as a liaison, provide product and services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. Successful Customer Service Specialists are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer Service Specialists can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to a Customer Service Specialist. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
Responsibilities:
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Greet customers warmly and ascertain problem or reason for calling
- Advise on company information
- Work with customer service manager to ensure proper customer service is being delivered
- Read from scripts
- Resolve customer complaints via phone or email
Qualifications:
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent
- Ability to pass a drug screening and a background check
- Proven customer support experience
Client Services Specialist
Direct Customer Solutions LLC -
Bells, TN