What are the responsibilities and job description for the Customer Service Representative position at Precision Hydraulic Cylinders, inc?
Leggett & Platt, Incorporated is seeking a Customer Service Representative for our Precision Hydraulic Cylinders (PHC) headquarters in Wilmington, North Carolina. As part of PHC, this vital role is responsible for delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
What you’ll do
· Interact with customers by phone / email to provide information about products
· Interact with team members daily regarding customer questions/issues
· Enter customer orders obtained through email, customer portal or EDI
· Serve as first point of contact for pricing, product, and scheduling inquiries
· Build and maintain long-term business relationships with clients
· Provide prompt and accurate service
Minimum qualifications
· Effective communication skills both verbal and written
· Familiarity with Microsoft Office products especially Outlook and Excel
· Manage multiple priorities
- Excellent phone skills
- Accurate typing and spelling skills
- Ability to work with inventory control and order entry software
Education
- High school diploma or equivalent
Who we are and what we offer
Our comprehensive benefits package includes: medical, dental, vision, 401(k) with match, stock plans, employee discounts, and more.
Precision Hydraulic Cylinders, INC (PHC) is a leading global Manufacturer of custom engineered cylinders for some of the world’s largest OEM’s to use in manufacturing mobile equipment such as forklifts, cranes, articulated dump trucks, back hoes, etc. The company is based in Wilmington, NC and operates in Duplin county, NC, as well as the United Kingdom and India
Since 1883, PHC’s parent-company, Leggett & Platt (NYSE: LEG), has been creating a wide variety of innovative products that can be found in most homes, offices, and automobiles. Today our growing company consists of more than 18,000 employee-partners in 130 manufacturing facilities located in 17 countries. We’re not just hiring, we’re building a better company. For more information, please visit www.leggett.com.
Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer
Job Type: Full-time
Pay: $17.50 - $23.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
COVID-19 considerations:
All employees practice social distancing.
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $18 - $24