What are the responsibilities and job description for the Customer Service/Dispatcher position at Precision Tech Home Services?
Job Description – CUSTOMER SERVICE REPRESENTATIVE
We are the market leaders and looking for our employees to grow in the future and move up the ladder. We are a very aggressive and growing company. With over 30 vehicles and over 45 employees, we want only the very best and very motivated.
With generations of experience delivering the highest quality service available to over 25,000 customers, Precision Tech Home Services (Electrical, Plumbing, Heating, Cooling, Drain & Sewer Cleaning) is fully dedicated to maintaining its position as one of NJ’s #1 rated service company. We are A rated by the BBB and have received Angie’s List’s Super Service Award. Precision Tech Home Services delivers Service You Can Trust!
Why join our team?
- Plenty of advancement opportunities
- Paid vacations
- Bonuses available on top of base pay
- We live by our core value "Great place to work -- All for one and one for all!"
The primary functions of the Customer Service Representative are to convert inbound calls into booked service/maintenance calls while mentioning and potentially booking additional sales and services. This position handles service calls from customers projecting a professional image. He or she will also utilize his or her customer service training to educate and establish rapport and assist customers in choosing service and products.
Requirements:
. Must have experience with one of the following: plumbing, electrical or HVAC
· Must be able to have flexible availability including weekends.
· Must be able to conduct roughly 60-80 calls a day.
· Must be comfortable with selling over the phone.
· Must have strong communication skills, including a pleasant phone demeanor.
· Ability to work in a fast paced environment where changes are common.
· Must be able to listen and resolve customer inquiries while updating account information.
· Must be able to utilize phone, cell phone, text, email and internet at a high level of expertise.
· Must be motivated to work independently and multi-task.
· Perform other duties as assigned by management.
Come work with us and not for us. Only motivated people should apply.
Job Type: Full-time
Pay: $15.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Schedule:
- Monday to Friday
- Overtime
- Weekends as needed
Work Location: In person
Salary : $15 - $25