Warranty Administrator

WE OFFER:

• 401(k) with company match
• Medical insurance, including Flexible Spending Accounts and Dependent Care Flexible Spending Accounts
• Dental insurance
• Vision insurance
• Short-term and long-term disability insurance
• Life insurance

The Service Warranty Administrator is responsible for reviewing and completing warrant claims. This includes preparing, recording, reconciling warranty claims and submitting them to the appropriate party.

RESPONSIBILITIES:

• Process all claims by next business day following repair order close date
• Handel and resolve all claim corrections and charge-backs
• Establish and maintain relationships with the manufacturer's designated warranty representatives
• Review every warranty repair order written for proper completion, accuracy and legibility according to the polices and procedures
• Analyze problems, identify trends and develop strategies for maximizing the claims process
• Flag the technicians for the hours earned on warranty services that were performed
• Check each repair order against the vehicles service history to avoid duplicate claims
• Provide a weekly report to the Service Manager regarding claim status
• Report any fraudulent manipulation of warranty claims
• Provide the Parts Manager with updated parts listings on a weekly basis
• Conduct weekly audits of warranty and schedules, reviewing all old claims and address any adjustments or write-offs
• Assist service consultants in closing all open warranty repair orders
• Assist service consultants and technicians with any warranty questions
• Assist with special projects, audits and reports as requested
• Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.
• Attend warranty training courses as needed

REQUIREMENTS:

• A high school diploma or equivalent
• 2 years of experience working in a car dealership, preferably with a service or warranty background
• Proficiency with basic computer programs
• Work together and communicate with team members to optimize efficiency
• Great organizational and time management skills

HEALTH CONSIDERATIONS:

Beginning September 15, 2021, on-site employees and new hires who do not attest to being fully vaccinated against Covid-19 are required to:

• Wear an approved face covering when working in any indoor space.
• Physically distance from all other employees and visitors.
• Abide by restrictions on company travel and off-site training.
• Undergo once or twice weekly Covid screening tests to catch emerging or asymptomatic infections. You must schedule your own tests at designated no-cost clinics at approved times, and submit each test result to the company.
• Follow any other protocol enacted for the health and safety of our guests and team.

We appreciate the fact that some fully vaccinated employees may, for a variety of reasons, feel more comfortable continuing to take all of the foregoing precautions. Employees are required to accept each other’s choices to continue following some or all precautions from which they are excused due to their vaccination status. You should not assume, for example, that just because a co-worker is wearing a mask at work, that he or she is not fully vaccinated.

Note: These health considerations do not serve as a vaccine mandate because alternative actions are provided for those who remain unvaccinated. However, depending on the pandemic's evolution, our company may institute a vaccine mandate later. If this time comes, we will consider individual requests for reasonable medical and religious accommodations.