Guest Services Counter Representative

POSITION SUMMARY

The Automotive Parts will interact with the in-store guests, providing detailed information based upon guest inquiries, locating parts for guests, providing exceptional customer service via phone, answering by the second ring, and supporting other team members.

POSITION TECHNICAL RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Interact with customers via phone, and in person to provide support and information on products and services
• Collect and enter orders for new parts
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the General Manager or other appropriate team member
• Ensures that appropriate actions are taken to resolve guest problems and concerns
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, and comments
• Maintains safe and organized workplace
• Assists guests in the navigation of various parts catalogs
• Maintains the cash register in a neat and accurate manner
• Validate morning freight time and assist as needed
• Maintain cleanliness of the sales floor and organization of the back of the store
• Other duties as assigned

Education:

• High school diploma/GED preferred

Experience:

• Previous customer service experience preferred
• Previous experience working with parts, hydraulic hose, and brake lines preferred

License(s)/Certification(s):

• NA

BENEFIT SUMMARY

• Industry leading health, dental, and vision insurance
• Company sponsored life insurance
• Company paid short-term disability
• Structured vacation program
• Competitive 401K match
• Position specific bonus structures
• Flexible work schedules

EQUAL EMPLOYMENT OPPORTUNITY

We are committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to arrest or conviction records, race, religion, color, sex, ancestry, national origin, citizenship status, marital status, age, service in armed forces, sexual orientation, genetic testing results, honesty testing, disability, the use of lawful products during non-working hours, or any other protected status in accordance with the requirements of all federal, state and local laws.