Medical Assistant

Description

Do you have a passion for people and patient care? Are you looking for a rewarding career in the healthcare field where you can grow?  Are you wanting to make an impact in your community? Join Premier Bone & Joint Centers as a Medical Assistant! You will provide assistance to the Physician, Registered Nurse (RN), and/or Licensed Practical Nurse, (LPN) in the assessment, treatment, and maintenance of patients and ensure optimal care, as well as maintaining organization in the office environment.

Essential Duties & Responsibilities:

Patient Care

• Maintain clinic schedule; open, block, adjust as needed/requested.
• Prepare patient charts for clinic per physician’s preference, including; printing required yearly paperwork, printing orders, and obtaining pertinent records.
• Enter all required information for reporting purposes.
• Enter all orders electronically (Surgery Scheduling sheets, Radiology, Physical Therapy, etc.)
• Answer and respond to incoming phone calls in a timely manner; assist or direct them as needed.
• Ensure appointment preferences are given to patients in emergency situations.
• Direct patient flow to examination, radiology, and treatment rooms optimizing available space when necessary.
• Assess patient’s general condition and take vital signs and weight.
• Assist physicians with examinations, diagnostic procedures, and treatments.
• Provide patient education regarding prescribed and recommended over the counter (OTC) medication, dispense sample medication per physician’s instructions.
• Educate the patient and/or family about diagnostic procedures, treatment plans, and provide pre- and post-operative education.
• Correctly label all specimens and arrange for transport to the lab.
• Be available to fill in as needed, to cover vacations and illnesses.

Information Processing

Confidentiality/Right to Privacy

• Observes confidentiality of information in regards to patients, physicians, and fellow employees.
• Protect patient sensitivities and right to privacy.

Computer Use - Patient Data

• Use computer to accurately load, maintain, and retrieve patient data.

Documentation

• Review patient’s chart for current, complete, and accurate information: patient information, consents, history and physical, medication list, any missing reports and/or dictations, etc.
• Document all patient activities/interventions, including medication dispensed/prescribed, telephone calls, patient paperwork, family’s response (if needed), etc., in the patient’s medical record.
• Respond to patient inquiries regarding reports on testing.

Communication

• Promote wellness by providing patient education materials and communicating physician advice/instructions.
• Listen well and follow physician’s instructions.

Responsibility

• Ensure that all aspects of the office duties are done in a timely fashion and done appropriately (i.e. filing, patient calls, chart preparation, etc.)

Flexibility/Stressful Situation

• Respond with flexibility to changing work load and/or assignments.
• Stay organized and function under stressful situations.

Working Relationships

• Ability to establish and maintain effective working relationships with Physicians, co-workers, and the public, that harbor a friendly, yet professional interaction.
• Demonstrate willingness to readily interact with other staff members and departments.
• Maintain continuity of care among: other physicians/physician offices, physical or occupational therapy, home health care, etc.
• Communicate with physicians and staff to optimize the efficient use of the physician’s time and facilitate excellent patient care.
• Work effectively as team members with physicians and other staff to ensure the office runs as efficiently as possible.
• Interact with patients, families, staff, and others appropriately and effectively.
• Demonstrate compassion and caring in dealing with others.

Initiative

• Exhibit initiative and self-directed behavior.
• Accept responsibility for own professional growth and personal conduct.
• Think and act independently, as well as plan and problem solve.
• Accept responsibility for own professional growth and personal conduct.

Independence

• Ability to work independently, make decisions, and solve problems.

Adherence to Facility/Departmental Policy:

Confidentiality

• Observe confidentiality of information in regards to patients, physicians, and fellow employees; ability to maintain confidentiality under HIPAA standards.

Attendance/Punctuality

• Maintain a good attendance record and arrive to work punctually and be able to substantiate overtime.
• Utilize established time clock system appropriately.

Care of Environment, Equipment, & Supplies:

Clean, Neat, Safe Environment

• Maintain a clean, neat, and safe environment for patients and staff, including personal work areas. Demonstrate knowledge of and enforce policies and procedures related to infection control, environmental safety, and patient confidentiality.

Supplies

• Ensure exam rooms are stocked with the appropriate equipment and supplies.
• Aid in collaboration with front desk staff to compile an inventory list for outlying clinics, keeping quantities at a reasonable level, ensuring adequate stock for the next clinic.
• Notify the appropriate person when you notice equipment/supplies are running low, and maintain equipment/supplies in an organized manner.

Requirements

Education:

• High School Diploma or Equivalent - REQUIRED

Certification & License(s):

• Current State MA Certification - PREFERRED
• Current BLS - Health Care Provider CPR Certification - PREFERRED

Experience:

• Recent Clinical Experience - PREFERRED

Physical Requirements:

• Seeing - Must be able to read patient charts and other medical data, as well as visually evaluate the patient’s condition - CONSTANT
• Hearing - Must be able to hear well enough to communicate with physicians, staff, and patients/families - CONSTANT
• Speaking - Must be able to verbally communicate with physicians, staff, and patients/families - CONSTANT
• Grasping - Must be able to write and type data into patient charts/computer. Must be able to apply treatments and/or medication and assist physicians as necessary in clinical procedures. Must be able to utilize fine motor skills - CONSTANT
• Standing - INTERMITTENT
• Sitting - INTERMITTENT
• Bending/Crouching - INTERMITTENT

Weight Demands:

• Lifting - Must be able to lift up to 100 pounds - INTERMITTENT
• Pushing/Pulling - Must be able to assist patients in physical movements and aid in transport of patients to and from wheelchair, exam table, etc. - INTERMITTENT

Working Conditions:

Environmental Hazards

• The fast paced environment may lead to increased levels of personal stress and demand high mental acuity.

Physical Hazards

• Physical harm is possible when performing physical requirements, as listed above.
• Exposure to communicable disease, bodily fluids, and/or toxic substances is possible and can be physically harmful.

Unique Work Schedule/Travel

• May be required to work after hours, on weekends, or holidays.
• May be required to provide services outside the clinical setting (i.e. at University or High School athletic events), or travel to offices throughout the state.