What are the responsibilities and job description for the Customer Service Representative WED-SUN 6:00-14:00 position at Premier Jet Services CVG LLC?
Description
Customer Service Representative
About Us: Premier Private Jets is a distinguished provider of comprehensive business aviation services, including Charter, Maintenance, Repair, and Overhaul (MRO) [PremierMRO], and Fixed Base Operations (FBO) [PremierFBO]. With a commitment to excellence, we ensure our clients receive unparalleled service across all divisions. The schedule for this position is WED-SUN 6:00-14:00.
Responsibilities:
- Provide assistance to customers relating to concierge service, rental cars and hotel accommodations,
- Confirm catering orders for inbound/outbound flights,
- Provide ground transportation for pilots/customers,
- Answer multi-line company switchboard and route calls accordingly
- Use Unicom communication system,
- Schedule aircraft arrivals and departures and coordinate with Line Service,
- Maintain scheduling for lobby area and conference rooms,
- Maintain serviceability of aircraft linens and dishware,
- Dispatch and receive fuel orders,
- Enter fuel and service tickets
- Service and stock office and kitchen supplies,
- Maintain security access to ramp, hangar, and offices,
- Adhere to company Policy and Procedure Manual,
- Demonstrate loyalty to company and confidentiality when dealing with and/or communicating with and/or customers, competitors, and vendors,
- Demonstrate professional and positive attitude, especially in adverse situations
- Maintains Customer Service desk in a clean, professional, safe, and organized manner.
Benefits:
- Health, vision, dental and life insurance
- Supplemental life insurance
- Long term/short term disability insurance
- Paid time off, sick days, holidays
- 401K with company match
Requirements
Qualifications:
- Must have at least 1-2 years of solid face-to-face Customer Service experience,
- College degree preferred
- Must have considerable first-class customer service skills
- Must be able to work any shift including weekends and holidays
- Must have valid Driver’s License
- Must be able to obtain airport badge/ pass background check
- Must be able to take/pass a pre-employment drug screening
- FBO experience preferred, but not required