Desktop Support Technician II

Do you have a great sense of humor, enjoy solving problems, and get satisfaction from making someone’s day a little brighter? If so, we are looking for YOU! Premier One is an IT department for hire, providing IT with a Human Touch for clients across the United States over 25 years. We have a fun, casual, and collaborative environment and are looking for a talented and experienced Desktop Support Technician II to join our team!

Competencies You'll Need:

• Technical Savvy & Professional IT Knowledge

• Human-centric Attitude

• Bias to Action

• Quality Conscious

• Continuous Learning

What You’ll do:

• Troubleshoot and resolve IT support issues submitted by Premier One clients

• Maintain advanced knowledge of clients, their IT systems, and their relationships with Premier One

• Maintain advanced knowledge of supported Line of Business applications

• Establish positive relationships with clients, face-to-face, by telephone and email

• Maintain a working team relationship with Service and Engineer teams

• Provide training, documentation, and knowledge transfer to technicians

• Provide escalation IT support for technicians

• Perform on-call responsibilities as assigned by supervisor

What Experience and Education You'll Need:

• High School Diploma or GED required; some post-secondary education or training is preferred

• MCSA, A , and Network certification preferred

• Minimum 4 years of IT support and customer service

• Advanced proficiency with Microsoft operating systems and environments required

• Strong knowledge and hands-on experience with Office 365 required

• Demonstrated troubleshooting ability for hardware and software across multiple platforms

• Prior exposure to professional office environment

Other Skills and Abilities You'll Need:

• Provide superior client service by resolving problems efficiently and responding quickly

• Ability to communicate clearly and quickly on the phone and via video conference

• Ability to work efficiently with attention to details and quality of work produced

• Ability to effectively work in a high pressure, fast-paced environment accountable for results

• Ability to work with a myriad of personality types in a congenial and respectful manner

• Ability to organize, multi-task, plan and set priorities with minimal supervision

• Maintain an attitude of confidence, enthusiasm, and positivity

• Physical ability to lift up to 50 pounds

What Are the Perks?

• Remote Position

• Rapidly growing company

• Casual and collaborative environment

• Competitive pay

• Excellent benefits

• Generous PTO with paid holidays

If you feel YOU would be successful in this role, please submit your resume. We'd love to chat with you!

Work Remotely

• Yes

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Desktop support: 4 years (Required)

License/Certification:

• MCSE (Preferred)

Work Location: Multiple Locations