SALES COORDINATOR

Job Description

Job Description

We are looking an energetic, experienced Hotel Sales Coordinator to support our Sales Team Renaissance Hotel in sunny Daytona Beach, Florida.

BASIC PURPOSE : Assist the sales department in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to phone calls, emails, and in-person inquiries regarding group blocks, hotel information, walk-in site tours, and guest concerns.

ESSENTIAL FUNCTIONS :

Job Overview

Assist the sales department in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to phone calls, emails, and in-person inquiries regarding group blocks, hotel information, walk-in site tours, and guest concerns.

Essential Functions :

Distribute sales leads to the appropriate manager

Track all sales leads

Input / update lead details into SFAWeb

Get list and prep Show Rooms on a daily basis

Conduct walk-in tours and collect pertinent information from inquiry

Post picked up rooms nights, final F / B, AV and service charge in SFAWeb after group block / event is completed

Thoroughly understand the sales lead process and stay current with any changes

Maintain professional composure in high stress situations to make last minute changes and communicate them to other departments

Perform document duties such as thank you letters, re-booking reminders, deposit due reminders, rooming list cut-off date reminders, proposals, contracts, billing invoices, creating new files, filing lost business, etc.

Building group blocks in LightSpeed

Creating booking link in Group Housing Solutions

Proof all typing projects for accuracy of spelling and grammar before issuing

Complete special assignments as needed

Manage / update the department shared drive as necessary

Account Service and Management : Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.

Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.

Work with sales team to achieve required sales team goals.

Have current knowledge of hotel rates, strategies, discounts and promotions.

Assist with completing any required sales reports.

Follow-up on all customers’ needs and inquires in an efficient and expedient manner.

Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.

Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.

Assists the Sales department with client events, sales blitzes, email blasts, etc.

Create gift bags for guests, VIP’s, Trade Shows, etc. Keep supplies stocked and on hand.

Employment Standards :

High school diploma or equivalent

Previous Hospitality Marriott or Hilton Sales Coordinator experience highly preferred

Communicate information accurately

Very detail-oriented and organized, pleasant personality

Typing, filing, and general office skills

Computer skills, to include Microsoft Office

Experience with hospitality software a plus

Must be able to type 50 words per minute.

Must have a neat and pleasant overall appearance.

Must have proven telephone skills

NON-ESSENTIAL FUNCTIONS :

1. Assist guest with charges and special requests in person, as needed. (3%)

2. Input reservations directly into LightSpeed (2%)

Knowledge and Skills :

Education : High School diploma or vocational secretarial

Experience : Previous secretarial experience preferred

Skills and Abilities : Ability to type 50 words per minute. Must be proficient in Microsoft Office applications.

No. of employees supervised : None

Travel required : None

Hours Required : 40 hours over a 5 period; typically Monday thru Friday; days and times may vary based on need.