What are the responsibilities and job description for the Patient Billing Representative position at Prestige Billing Services, Ltd.?
Position: Billing Representative
Reports To: Billing Supervisor/Executive Director
Exempt/Non: Non-Exempt
Requirements: Two years clerical experience involving public contact and including at least one year of experience in a medical office or medical billing office. A combination of education, training, and experience equivalent to the above and that provides the required knowledge and abilities.
Qualifications:
- High level attention to detail
- Strong written and oral communication skills
- Strong organizational and time management skills
- Excellent customer service
- Team oriented
- Takes initiative
- Technical aptitude
- Experience of GE Centricity and EPIC Software a plus
Duties:
- Assist and perform day-to-day patient representative functions of Prestige Billing Services, including but not limited to:
- Answering of in-bound patient phone calls
- Contact delinquent accounts and determine ability for repayment
- Establish payment agreements on balances due
- Assist patient with account questions
- Interview patients and obtain financial data to pay indebtedness for services rendered
- Review mail for EOB’s, claim denials, bankruptcy letters, attorney letters and credit card payments
- Review and process above according to internal guidelines and standard
- Appeal claim denials in a timely manner
- Manage and work Task Management queue and A/R reports to ensure timely filing of claims
- Manage and work A/R Reports to identify accounts that require additional contact for payment
- Provide feedback to Team leads regarding denial trends or problems with insurer’s payment methodology
Your commitment to providing strong customer service, sharing best practices, and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction for our team, we offer a variety of benefits. Learn more about our team culture by inquiring today.
