What are the responsibilities and job description for the Resident Services Director position at Prestige Care?
Prestige Senior Living Willow Place
What does the Resident Services Director do?
In this exciting role, you would be assisting with the planning, organizing, developing and directing personal and health care services in accordance with regulatory standards and resident preference to assure the highest degree of resident service and satisfaction. Collaborate with other leaders at the community to serve our residents, guide their care, and provide a safe and thriving environment for all.
Why join the Prestige Care Family in the Resident Services Director role and what can we offer you?
- The ability to serve in a leadership role overseeing a high-impact area of our community.
- Collaborate with a strong team of health care providers, all while working in a home-like setting.
- Build relationships with your residents and their families for months and years at a time.
- Strong promote-from-within culture: the possibilities are endless.
- Our 35 year old, family-owned and operated organization (with over 80 locations in 8 states) means we aren’t too small, but not too big. You are known here.
In this job, every day you will…
1. Be responsible and accountable for directing personal care attendants, including written and oral reports and recommendations to the Executive Director and other health services leaders.
2. Ensures that resident rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage a complaint, are followed by all personnel.
3. Ensures that health services are provided according to Prestige policies and procedures, regulatory requirements and regional nursing consultant directions.
4. Performs and participates in pre-move-in Level of Care determination on all resident applicants, ensuring accuracy following Prestige and state regulatory standards. Coordinating with management team in move-in process and orientation of new residents and their representatives.
5. Completes a Service Plan for each resident per Prestige policy and assures that levels of care are accurate and appropriately identified.
6. Responsible for prompt monitoring of changes in resident health status, including documentation and notification of resident family member or personal representative and/or physician as indicated in community policy and procedures.
7. Acts as the liaison with physicians, physician's assistants or nurse practitioners through regularly scheduled review of resident service plans, medication records and physician orders.
8. Responsible for new personal care staff and current staff required orientation and on-going training, and provide in-service training to all personnel.
Education & Experience you need to qualify:
- You will need an Associate degree from an accredited college, with a minimum of one year experience in geriatric setting and one year experience in a direct supervisory position or equivalent experience.
- A current First Aid and CPR card is a must.
- Bring some excellent written and oral communication and motivational skills.
- Ability to creatively problem-solve in both resident care and employee management situations.
- Staff development and training skills helpful.
Ways you can advance beyond the Resident Services Director role:
Once you master this role, you could consider the Expressions Director, Executive Director or other jobs with Prestige Care.
EOE/M/F/VETS/DISABLED – At Prestige, it is our promise to personally touch lives every day. It is a philosophy of caring based on our core values of integrity, trust, commitment, and respect, that are at the center of all that we do. We are committed to a diverse and inclusive workforce that represents all of us, coming from different experiences, cultures, backgrounds, and viewpoints. Inclusion is the way we treat one another and how we celebrate what makes us different.
Prestige is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
