Insurance Coordinator/Receptionist

We are seeking a dedicated and detail-oriented Orthodontic Insurance Coordinator to join our growing team at Prewitt & Prewitt Orthodontics. The ideal candidate will have a strong understanding of orthodontic insurance, billing, and claims processing, and will be able to work collaboratively with our team to ensure a smooth and efficient process for our patients.

Key Responsibilities:

• Verify and confirm patient insurance benefits prior to treatment.
• Submit orthodontic insurance claims and follow up on pending claims for timely resolution.
• Work directly with insurance companies to resolve claim issues, payment discrepancies, and denials.
• Provide patients with accurate information regarding their insurance coverage, out-of-pocket costs, and payment options.
• Process and track patient payments.
• Maintain accurate and up-to-date insurance information in the patient management system.
• Ensure compliance with all regulations and practice protocols related to insurance billing and documentation.
• Communicate with patients and their families regarding financial options, including payment plans and insurance coverage.
• Assist with other administrative tasks as needed, including answering phones, checking in patients, patient scheduling and front desk support.

Qualifications:

• Proven experience in orthodontic insurance coordination or similar billing/insurance role.
• In-depth knowledge of orthodontic insurance policies, procedures, and terminology.
• Strong understanding of insurance verification, claim submission, and follow-up processes.
• Excellent communication skills, both verbal and written.
• Ability to explain insurance coverage and treatment costs in a clear and compassionate manner.
• Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Strong problem-solving skills and ability to handle complex insurance inquiries.
• High school diploma or equivalent (Associate's or Bachelor’s degree preferred).
• Previous experience working in a dental or orthodontic office is preferred but not required.

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Expected hours: 32 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Paid time off

Ability to Relocate:

• Fayetteville, NC 28305: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $17