What are the responsibilities and job description for the Customer Service Dispatcher position at Priced Rite Towing & Auto Repair?
Job Overview
Dispatcher for busy Towing Company. Responsible for answering multiple phone lines, communicating with customers & drivers, data entry, dispatching drivers and taking payments.
***Full Time Position | Evening Shift | Monday-Friday | 4 pm- 12 pm
Job Type: Full time
Salary: $18.00 - $22.00 per hour
We are seeking a highly motivated and customer-focused individual to join our team as a Dispatcher/Customer Service Representative. As a Dispatcher, you will be responsible for providing exceptional service to our clients and ensuring their satisfaction along with dispatching our drivers & equipment to calls for service.
Duties:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist customers
- Utilize Tow management Program to coordinate calls for service
- Dispatch drivers and provide them with necessary information using GPS and fleet management tools
- Maintain accurate records of customer interactions and transactions
- Provide product information, pricing details, and technical support to customers
- Troubleshoot problems and find appropriate solutions for customer complaints or concerns
Experience:
- Previous experience in customer service or related field preferred
- Proficiency in using phone systems, dispatching software, google, mapping programs and other relevant tools
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment while maintaining a positive attitude
- Strong organizational skills with the ability to prioritize tasks effectively
At our company, we value our employees and offer competitive compensation packages. As a Dispatcher/Customer Service Representative, you will have the opportunity for career growth within our organization. Join our team today!
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, requirements, or working conditions associated with the role.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Toms River, NJ 08755 (Required)
Work Location: In person
Salary : $18 - $22