PSC Greeter

Pride Health is hiring a PSC Greeter to support our client’s medical facility based in New York NY 10001 This is a 3-month assignment with the possibility of a contract-to-hire opportunity and a great way to start working with a top-tier healthcare organization!

Job Title: PSC Greeter

Location: New York NY 10001

Duration: 3-5 Months

Pay rate: $16.50 - $20

Schedule: 750am-4pm Monday to Friday and Alternating Saturdays.

*Pay rate is based on years of experience and educational qualifications.

Summary

Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies. May provide support at several locations. Could also be cross trained as PSR I to help with some overflow in high volume times

Duties and Responsibilities

• Greet customers appropriately. Treat all customers in a courteous manner.

• Assists patients with kiosk sign-in, and ensures accuracy of same.

• Contacts clients to obtain patient orders.

• Handles customer inquiries.

• Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).

• Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.

• Demonstrates organizational commitment and values

• Adheres to departmental and company policies.

• Reports on time to work, following attendance guidelines.

• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.

• Use established protocols for reporting customer complaints.

• Ensures that HIPPA Compliance regulations are followed; uses test translation tables.

• Completes all required training.

• Assists with stocking of supplies.

• Other duties as required to meet the customer requirements.

• Completes special projects as requested by supervisor or manager.

Job Qualifications

Required Work Experience:

• One year customer service experience

Preferred Work Experience:

• Keyboard/data entry and PC experience

Physical and Mental Requirements:

• Prolonged standing/sitting

• Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.

• Talking

• Vision - requires constant mental visual attention to details.

• Walking

• Balancing Bending/Kneeling

• Pushing/Pulling

• Reaching/Twisting Key word search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative

Knowledge:

• Medical Terminology helpful, not required

Skills:

• Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.

• Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.

• Demonstrates good organization, communication, and interpersonal skills.

• Capable of handling multiple priorities in a high-volume setting.

• Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.

Education:

High School Diploma or Equivalent Required

Additional Job Details:Candidate must be bilingual. English and Spanish

I will not interview anyone that is not bi-lingual.

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendor