Hotel Front Desk Night Auditor

Benefits:

• Free uniforms
• Paid time off
• Training & development

Job Summary
We are seeking a Night Auditor to join our team! As a Night Auditor, you will answer the phones, direct calls, and handle guest questions. You will also be auditing charges, filing paperwork, and responding to guests, as needed. The ideal candidate has excellent customer service skills, like working in an office environment, and have good organizational skills.

Responsibilities

• repare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
• Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
• Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages
• Ensure all guests feel they are having an exceptional experience at the property
• Complete additional bookkeeping, administrative, and accounting procedures as requested

Qualifications

• Some college is preferred but a high school diploma or equivalent is required
• Proficiency with computers is required; experience with reservation and accounting software is desired
• Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
• Flexible overnight hours are required
• Outstanding communication skills and excellent customer service skills are required