What are the responsibilities and job description for the Pride Product Support Technician I (8:30am-5:00pm, 9:30am-6:00pm rotation) position at Pride Mobility Products Corp.?
Hourly Rate: $20.62 with $4,000 annual bonus potential
DESCRIPTION/JOB SUMMARY
To provide exceptional customer service, assist in troubleshooting one product line, process quotes and orders, and provide technical support for all Pride providers
RESPONSIBILITIES/DUTIES
•Provide product support and assist providers in troubleshooting on one product line
•Enter orders and data received via telephone, web, and/or faxes
•Report all service complaints that can be deemed as a Quality Concern to the Regulatory and Compliance team (injury, property damage, etc.)
•Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management
•Complete the Annual CTPAT Security Training
•Focus on continuous improvement, and consistently demonstrate good business judgment
•Work effectively with all Pride departments to exceed internal and external expectations
•Pride retains the discretion to modify duties and/or assign other duties as necessary
REQUIRED SKILLS
•Must be a team player, friendly, professional, detail-oriented, and honest
Must have the ability to:
•Multi-task, problem-solve, and prioritize in a fast-paced working environment
•Read and comprehend work instructions
•Use hand tools, standard power tools and load testers
Must have:
•Relentless drive to achieve advancement and continuous improvement
•Excellent verbal and written communication skills
•Basic working knowledge of Microsoft Office Word and Excel
•Excellent web navigation skills
•Excellent telephone etiquette skills
PREFERRED SKILLS
•Lift 25 lbs. preferred
•Bilingual in English and Spanish (ability to fluently speak/read/write) preferred
REQUIRED EXPERIENCE
•At least 1 year of customer service and/or call center experience
PREFERRED EXPERIENCE
•At least 1 year of hands-on mechanical and/or electrical experience preferred
•Current or previous successful employment experience with Pride Mobility Products Corporation preferred
REQUIRED EDUCATION
•High School Diploma or GED
PREFERRED EDUCATION
•Associate degree in an electronic, technical or biomedical field preferred
REQUIRED QUALIFICATIONS
•Must be legally authorized to work in the United States without sponsorship now, or in the future
DETAILS
•This job description is not intended to be all-inclusive
•In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act
Pride Mobility Products®/Quantum Rehab® is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law. Pride Mobility Products®/Quantum Rehab® is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.
If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at 1-800-800-8586 x1250.
Salary : $4,000
