What are the responsibilities and job description for the Customer Service Specialist position at PrideStaff?
A manufacturing company in San Clemente is looking for an experienced Customer Service Specialist. This position will provide complete customer support by processing customer orders, maintaining customer accounts, facilitating requests and resolving concerns in a timely and accurate manner. The role also involves some reception duties. Ability to speak and write in Spanish is a plus. This is a temp-to-hire opportunity and could possibly be a direct hire. The pay is $25-$26/hour, based on experience. The hours are Monday through Friday, 8:00am- 4:30pm.
Customer Service Specialist Responsibilities:
- Greeting guests/visitors and answering general line calls when necessary.
- Process customer orders & inquiries via email, phone and fax.
- Track customer orders by using computer system and working with other departments.
- Maintain customer records by scanning documentation and updating account information.
- Investigates customer concerns and provide prompt resolution.
- Greeting guests/visitors and answering general line calls when necessary.
- General clerical duties include: computer data entry, documentation scanning, sorting mail and light filing.
- Process credit memos and carrier claims.
Customer Service Specialist Qualifications:
- High school diploma or GED required.
- At least two to three years of prior customer service experience is required.
- Must possess proficient and professional email/telephone etiquette.
- Must have experience with Microsoft Outlook (or similar), Excel and Word.
- Must possess accurate math skills.
- Ability to speak and write in Spanish is a plus.
- Must be well organized and have strong ability to multi-task.
- Position may have minimal overtime.
- Reliable and predictable attendance is required.
- Experience in the manufacturing industry is preferred.
- Must be able to work independently.
- Must be able to speak and write clear English.
- Ability to speak and write in Spanish is a plus.
- Employee must have no food allergies.
- Must be willing to submit to a background check and drug screen. (*company will consider qualified candidates with criminal histories in a manner consistent with the law)
Employee Benefits:
- Profit-Sharing and 401k Plans
- Paid Vacation and Sick Time
- Paid Holidays
- Medical, Dental, and Vision Insurance
- Group Life and Voluntary Life Insurance
- Short-Term and Long-Term Disability Insurance
- Tuition Reimbursement
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
Salary : $25 - $26
