Order Operations Specialist

Job Summary:

The order operations clerk will ensure the accurate handling of dealer, government sales, marketing sample and online reviewer sample orders within the Optics Division to reach divisional and organizational objectives and goals.

This is a full-time position with daytime hours. Some non-standard work shifts may be required.

Responsibilities and Duties:

• Services (a) dealers (b) marketing (c) government sales and (d) online reviewer sample requests of all sizes
• Tracks, monitors, and coordinates all dealer and sample request orders
• Archives all paperwork associated with sample sales orders
• Communicates with other departments to locate and transfer hard to find optics as well as misc items and accessories
• Communicates with the requestors if there are any delays regarding to back orders and/or unavailable items as well as the quality of product needed
• Communicates with QC when requestor requires inspections and product information flyers to be included in shipment
• Coordinates payment terms vs free samples and shipment schedules with various requestors
• Responds to internal requests related to sales orders and returns of loaner optics
• Responds to information requests related to orders from internal departments throughout the organization
• Assists the Order Operations Manager to design, develop, and maintain streamlined order processes and workflows
• Responsible for fulfilling orders in an accurate and timely manner
• Relays customer feedback and new product inquiries to the Product Development team
• Assists with special projects.
• Records information and ensures quality of data in NetSuite, Helpscout, Korber and other internal systems that support sales and production
• Additional tasks, as assigned, within the Primary Arms Team

Skills and Qualifications:

• High school graduate
• 2-3 years of related work experience
• Skilled in Microsoft office, especially Excel and Word
• Must type fast and accurately
• Excellent critical thinking skills
• Pleasant personality
• High productivity
• Dependability
• Excellent oral and written communication skills
• Ability to be an effective team member
• Knowledge of office administration
• Attention to detail
• Ability to maintain a high level of accuracy and high level of confidentiality
• Excellent interpersonal skills
• Very effective organizational skills
• Stress management skills
• Strong time management skills
• Qualified personnel must have formal training in office procedures and use of office equipment
• Communicates accurately and clearly both orally and in writing
• Pleasant telephone manners
• Ability to think on feet when dealing with callers
• Customer service oriented “can do” approach to work.

Preferred skills and qualifications:

• Familiar with international logistic and trade regulations
• 2 years’ experience in wholesales within the firearms industry
• 2-year Associate Degree in business or related fields
• Experience with NetSuite a plus
• Bilingual in French, German, or Spanish
• Understanding and/or passion for optics and outdoor shooting sports
• The desire to grow and improve processes
• Ability to present ideas in a clear and concise manner

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand. The employee is frequently required to use hands to handle or feel objects, tools or controls and to climb or balance. The employee is occasionally required to walk, reach with hands and arms, stoop, kneel, crouch or crawl; and talk or hear.  The employee must regularly lift and move up to 10 pounds, frequently lift and move up to 25 pounds, and occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus