Receptionist

Position Purpose - Responsibilities/Duties/Functions/Tasks

The purpose of this position is to attend to visitors and respond to inquiries on the phone and face to face. The receptionist supplies information regarding the organization to the general public, clients, and customers.

• Answers telephone and screens and directs calls
• Takes and relays messages
• Provides information to callers
• Greets persons entering organization
• Directs persons to correct destination
• Deals with queries from the public and customers
• Ensures knowledge of staff movements in and out of organization
• Provides general administrative and clerical support
• Prepares letters and documents
• Receives and sorts mail and deliveries
• Schedules appointments and organizes meetings
• Maintains appointment diary either manually or electronically
• Tidies and maintains the reception area
  
  

Qualifications

• Basic reading, writing, and arithmetic skills
• Strong attention to detail
• Strong communication skills, both written and oral
• Ability to effectively and professionally handle difficult situations that may arise when working with branches/divisions
• Ability to multi-task
• Knowledge of computers and relevant software applications, including Microsoft Office applications
• Familiarity with Accounting terms and procedures (e.g. debits, credits, General Ledgers, etc.)
• High school diploma
• Knowledge of administrative and clerical procedures
• Knowledge of customer service principles and practices and of telephone protocol
  
  

Preferences

• Ability to type 50 wpm
• Reporting Skills, Administrative Writing Skills, Managing Processes, Organization, Analyzing Information, Professionalism, Problem Solving, Supply Management, Inventory Control
  
  

Company Conformance Statement

In the performance of assigned tasks and duties all employees are expected to conform to the following:

• Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.
• Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.
• Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.
• Ensure every action and decision is aligned with PRMI values.
• Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.
• Realize team synergies through networking and partnerships across PRMI.
• Embrace change; act as advocate and role model, promoting an approach of continuous improvement.
• Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs. Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Work effectively as a team contributor on all assignments.
• Perform quality work within deadlines.
• Respect client and employee privacy.
  
  

Work Requirements

Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting. To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e. branch or corporate office location). Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.