What are the responsibilities and job description for the Banquet Captain position at Prime, Inc.?
Overview
The Oasis Hotel & Oasis Convention Center is currently seeking career driven individuals who are committed to providing a memorable experience to our guests.
Our award winning hotel is a full service property, offering 173 guest rooms along with over 30,000 square feet of meeting and conference space. Housed within the Oasis, you will find Fire & Ice Restaurant & Bar, featuring Springfield’s only ice bar.
The Oasis Hotel & Convention Center is a property structured upon our core values:
Passion- Passionate about who we are and what we do
Respect- Mutual respect and appreciation for our associates and guests
Extreme Service- We strive to be proactive and go above and beyond for our guests to have a positive and memorable experience.
Family & Community- All associates and guests are in the family. We desire to give back to the community and to each other.
Innovation & Uniqueness- We desire to be a true oasis in the region and embrace our identity.
Honesty & Integrity- We believe in being truthful and transparent, while maintaining professionalism, to our associates and guests in all situations, even when the situation is difficult.
Responsibilities
The Banquet Captain directly supervises catered events. This includes the setup, execution and tear-down of all banquet and banquet related events. The Banquet Captain stays in contact with the on-site contact through the event to ensure the highest level of guest satisfaction.
Responsibilities:
- Coordinates all aspects of the room/facilities setup and Food & Beverage service in accordance with the BEO (Banquet Event Order).
- Assists in the setup of all Audio/Visual equipment.
- Assists in managing the banquet servers, bartenders, setup team and housekeeper.
- Conducts lineup with the staff at the start of each event. Inspects uniforms, reviews assignments, and steps of service for each event.
- Greets on-site contact for assigned event(s) and stays in contact through the event(s).
- Knowledgeable of the menu for each function served and can explain the major ingredients and preparation methods for each item to be served.
- Responsible for the training of all new Banquet associates.
- Resolves guest complaints within scope of authority, otherwise refers the matter to the Assistant Banquet Manager/ Banquet Manager.
- Attends weekly BEO meeting.
- Enforces hotel policies and procedures.
Qualifications
Requirements:
- Must have management and/or supervisory experience
- Excellent communication, guest service and time management skills
- Must be able to organize, plan ahead and manage workload
- Ability to work effectively in a fast-paced and multi-tasked environment
- Must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to our guests
- Must be dependable and energetic
- Must have previous restaurant and/or banquet related experience
- Bartending experience preferred
- Audio Visual experience preferred
- Must be flexible regarding scheduling as it is based on business demands
Physical Requirements:
- This position requires constant standing and walking. Frequent bending, squatting, handling and grasping. Must be able to lift and carry 50lbs. Pushing and pulling and average weight of 97lbs. Candidate must be able to pass a job specific post-offer physical prior to beginning employement with Oasis Hotel.
Working Environment
- Indoor working conditions in fast paced environment.
