Patient Support Center Representative:Full-Time

Receptionists are expected to work as an integral part of the PrimeCARE team, helping to provide quality care to our patients in a time-appropriate manner. The following are the responsibilities, requirements, and working conditions of a PrimeCARE Receptionist:

Responsibilities

Job-Specific Duties

• Sort and distribute incoming mail and faxes
• Answer phones in a friendly manner, forward calls or messages to the appropriate recipient
• Collect and record patient information, ensure patient data is correct
• Proficiently transfer data entry into EMR
• Operate computer, telephone, scanner, printer/copy/fax machine, and other office machinery
• Access patient health insurance benefits
• Schedule patient appointments
• Take patient payments
• Respond to Podium messages in a kind and timely manner
• Manage/document incoming Podium messages in patient charts when applicable
• Reach out to team members in regard to unanswered TEs/Podium messages
• Document balances, insurance benefits, and appropriate copay/ded/coin amount into the billing notes

Set others up for Success

• Anticipate, listen and respond to customer needs in a courteous, tactful, manner
• Follow up and provide feedback in a timely and respectful manner
• Demonstrate conservation and responsible use of resources; treat property with respect
• Maintain composure, great attitude, and moral integrity under pressure
• Communicate effectively and work cooperatively with team members, vendors, and patients
• Present a positive image of PCMC through professional appearance and behavior

Inspire Others: Don’t just bring your best game, bring others’ best games

• Follow up and provide feedback in a timely and respectful manner
• Demonstrate conservation and responsible use of resources; treat property with respect
• Maintain composure, great attitude, and moral integrity under pressure
• Communicate effectively and work cooperatively with team members, vendors, and patients
• Present a positive image of PCMC through professional appearance and behavior

Take initiative: Action is better than inaction; see a problem, do something about it – we trust you

• Follow up and provide feedback in a timely and respectful manner
• Demonstrate conservation and responsible use of resources; treat property with respect
• Maintain composure, great attitude, and moral integrity under pressure
• Communicate effectively and work cooperatively with team members, vendors, and patients
• Present a positive image of PCMC through professional appearance and behavior

Innovate: Bring ideas, embrace change

• Follow up and provide feedback in a timely and respectful manner
• Demonstrate conservation and responsible use of resources; treat property with respect
• Maintain composure, great attitude, and moral integrity under pressure
• Communicate effectively and work cooperatively with team members, vendors, and patients
• Present a positive image of PCMC through professional appearance and behavior

Other duties as needed or required

Requirements

• High school diploma or equivalent
• Excellent customer service skills
• Outstanding communication skills
• Ability to read, write, and speak English according to proper grammar rules
• Patience, sound judgment, and discretion in dealing with confidential information
• Organization and multitasking skills
• Experience with computer data entry
• General knowledge of MS Office

Working hours/schedule requirements

• Clinic Hours: 8AM-8PM Monday – Friday; 10AM-5PM Saturday; 1PM-5PM Sunday

• FT: Work a minimum of 30 hours per week, up to 40 or above, depending on clinic needs.
• PT: Work up to a maximum of 30 hours per week.
• Expect to work some evenings every week (up to three 12-hour shifts) and approximately two full weekends per month.

Preferred:

• Knowledge of HER systems
• Experience as a medical receptionist or similar position
• Knowledge of medical terminology, regulations, and medical office procedures

Working Conditions & Physical Requirements

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter:

• High-traffic work area, high level of patient and employee interaction
• Quiet to moderate noise levels from electronic/machine, telephone, and vocal noise
• Limited to moderate risk of occupational exposure to blood-borne pathogens and other potentially infectious materials
• Very occasional exposure to moving mechanical parts (i.e., fax machine toner cartridge replacement, etc.)
• Employee will be required to speak to and listen to others
• Employees will be required to process, remember, and comply with changes in processes and protocols with or without warning
• Majority of time may be spent sitting in front of a computer, using hands and fingers to perform job tasks; some reaching is required; many job functions require repetitive motion
• Vision abilities required to perform this job include close vision and peripheral vision
• Employees will rarely be asked to lift anything above 25lbs
• Attendance will be required at staff meetings on a monthly basis outside of regular working hours (generally, early morning)
• Travel may occasionally be required to attend meetings or to cover for teammates at other locations (generally, at other PrimeCARE clinic locations)
• Employees are strongly encouraged to attend non-mandatory company events for marketing and team-building.
• Reasonable accommodations may be made to enable people with disabilities to perform the job's essential functions.

This job has no supervisory responsibilities. Employees in this position will report to the department Manager. Supervision is minimal to moderate and employees are expected to help each other comply with policies and procedures.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position, but rather a way for the employee to take initiative as part of the PrimeCARE team. All PrimeCARE employees are expected to help his/her co-workers in creating a balanced and servant-hearted working environment.