Client Quality Officer

PrimeVigilance, an Ergomed brand, was established to provide specialised pharmacovigilance services to pharmaceutical and biotechnology companies. These services cover the science and activities relating to the detection, assessment, understanding, and prevention of adverse effects.

The Client Quality Officer will have direct oversight of all client quality related activities for their project. They will work closely with the Quality Management, Quality Assurance and Audit Management teams to ensure all aspects of PrimeVigilance’s and the Clients Quality Management System are being adhered to by the project. They will work closely with the Project Manager and Project Team to ensure seamless delivery of all aspects of the Quality Cycle.

The Client Quality Officer will be expected to manage a variety of clients and would be expected to deliver work with support.

The Client Quality Officer will ensure the timely and complete training of employees within client projects.

The Client Quality Officer will create and maintain a project specific quality management plan for each of their assigned projects.

The Client Quality Officer will oversee all activities described with the plan, including but not limited to:

Regulatory Intelligence:

Review the weekly and monthly regulatory intelligence reports and assess impact on designated projects.

Ensure all project related procedures are aligned and comply with global Pharmacovigilance regulations and guideline.

SOPs and Joint Operating Guideline:

Review and contribute to all project related procedural documentation to ensure that all activities within the scope of work are supported by fully implemented SOPs or other documentation.

Human Resources:

Perform routine review of forecasted resources against actual resource.

Ensure that all resources on the project are sufficiently qualified and that all project team members keep their CV, JD and training records up to date.

Systems and Facilities:

Ensure that any necessary Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP) are in place for project activities and systems and that such plans are tested regularly.

Review and approve access requests to controlled systems (PACS) used for the project.

Ensure that all backup, recovery logs and audit trails for project-related systems are regularly reviewed.

Training:

Create and maintain a project specific training plan and training matrix, in conjunction with the Project Manager.

Review and approve all project specific training materials created by PrimeVigilance.

Monitor timely completion of training by project team, review competency based tests and sign off team members for live work.

Quality and Compliance Monitoring:

Gather, review and monitor project specific metrics and KPIs. Identify any issues or trends and ensure that they are addressed in a timely manner.

Author quality and compliance sections of the project monthly report.

Perform final time quality review on a sample of fully processed cases each month to ensure that quality standards are maintained.

Audits and Inspections:

Ensure that project is inspection ready at all times.

Act as the main point of contact for all audit related activities for the project and work closely with the Audit Management team to compile pre-audit requests, host all client audits, coordinate all responses to audit findings and ensure completion of all proposed actions.

Contribute to any risk assessment activities performed by the Quality Assurance team for the project.

Deviation and CAPA management:

Work with project team members to ensure that deviations are reported appropriately providing support with root cause analysis, categorisation.

Ensure that appropriate corrective and preventative actions and effectiveness assessments are proposed.

Manage all project related deviations and CAPAs to ensure timely completion.

Essential

• Able to demonstrate a sound knowledge of pharmacovigilance in order to carry out related duties to a competent level
• Previous experience of Quality and Compliance activities within a GxP environment

Desirable

• Previous experience within a service provider environment

All your information will be kept confidential according to EEO guidelines.

Our Offer:

• Work within a successful, highly – qualified and dynamic team
• Professional training and career development in a fast-growing healthcare company