ITM Teller

Description

Department: Virtual Retail Center                            Reports To Director Virtual Retail Center

Employment Status:  Full-Time                                Classification: Non-Exempt 

Location: Houston, TX- Required

Position Summary:

Provides real time teller assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM). Provides professional, prompt, and courteous service and respects the confidentiality of members, while performing a variety of financial transactions. It is important that Interactive Tellers are comfortable and proficient with technology devices and services and are able to effectively communicate with members through video in a professional customer engaging manner.

Responsibilities:

• Through video transmission via the Interactive Teller Machine (ITM), processes a variety of financial transactions including, but not limited to, deposits, payments, transfers, and withdrawals. Ensures that proper endorsements and identification are obtained and follows Credit Union policies and procedures.

• Works with multiple software programs concurrently to complete transactions, and communicates with more than one member simultaneously.

• Provides a high level of professional and courteous service while observing due diligence for validity of transactions.

• Performs end of day balancing according to procedures. Adheres to security, audit, and compliance requirements.

• Supports Credit Union growth by recognizing opportunities to promote Credit Union products to meet members needs.

• Attends job-specific training classes as requested by manager. This includes, but is not limited to, completing annual BSA/AML Compliance Training and understanding employees role in maintaining an effective BSA/AML compliance program, and completing FACT Act Red Flag training.

• Demonstrates a commitment to the culture of PrimeWay by adhering to the G-VALHI promise, by openly contributing to the success of others on the team, and by living by the core values that define the CARING culture.

• Perform other duties as assigned by manager.

Qualifications

Knowledge and Skills

• Able to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines. Accurate, detail-oriented, and organized.
• Must be able to work under moderate supervision.
• Able to multitask in order to serve multiple members simultaneously.
• Good knowledge and understanding of Credit Union products, services, policies and procedures.
• Must be able to maintain a high level of confidentiality.
• Good knowledge and understand of regulatory compliance necessary to successfully perform job responsibilities. This includes, but is not limited to, REG.CC and CTR requirements.
• Good knowledge and understanding of all Credit Union computer systems and software programs required to perform job duties. Must be able to use multiple software applications simultaneously.
• Must have excellent written and verbal communication skills and interpersonal skills in order to interact professionally and effectively with members via video transmission equipment. Must be comfortable, professional, and friendly on camera.

Experience

• Minimum of 6 months experience in a customer service or similar position.

Education

• High school diploma or equivalent.

ADA Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable and timely attendance.

Salary : $29,600 - $37,500