What are the responsibilities and job description for the Technology Assistant at PGCMLS position at PRINCE GEORGES COUNTY MEMORIAL LIBRARY SYSTEM?
Job Details
Level: Entry
Job Location: Bladensburg Branch (BL) - Bladensburg, MD
Position Type: Full-time (40 hours) - Benefits Eligible
Education Level: High School Diploma or GED
Salary Range: $41,897.81 Salary/year
Travel Percentage: 0-25%
Job Shift: Day/Evening/Saturday Hours
Job Category: Computers/Technology
The Prince George’s County Memorial Library System (PGCMLS) helps customers discover and define opportunities that shape their lives. We serve 967,000 residents of Prince George’s County, Maryland through 19 branch libraries, a 24/7 online library, and pop-up services throughout the community. We are a responsive and trusted community-driven organization. Programs, services, and outreach activities serve booklovers, immigrants and refugees, job seekers, children, young professionals, seniors, and families alike.
PGCMLS is in search of a Technology Assistant at the entry level, dedicated to providing comprehensive assistance to customers needing guidance in basic computer skills and those seeking further education on fundamental computer usage. We provide a relaxed and welcoming atmosphere, great perks, and ongoing training for our staff's professional growth. Showcase your tech skills with us! Apply today!
Essential Functions:
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Assists customers with inquiries and problems related to computers and technology.
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Supports customers in utilizing branch technology, encompassing computers, scanners, copiers, fax machines, and other available equipment.
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Provides individualized or group training sessions for applications/software.
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Conducts basic troubleshooting for printer issues and other branch technologies.
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Notifies appropriate departments of technology issues for necessary repairs.
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Assists branch and IT staff with mobile device support and troubleshooting as needed.
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Acts as the on-site liaison for the IT department.
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Performs circulation duties as needed.
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Trains new staff as needed.
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Performs other duties as assigned.
Qualifications:
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High school diploma or GED.
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One to two years of proven desktop troubleshooting experience.
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Knowledge of computer terminology, procedures, hardware and software including Microsoft Office and Google Suite, electronic databases, e-mail, and internet navigation, office equipment and security systems.
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Proficiency in both English and Spanish is required.
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Excellent communication and customer service skills.
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Strong organization and problem-solving skills.
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Ability to work independently and in a team environment.
Additional Information:
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To submit application materials for this opportunity, click on the below link or visit the employment page at www.pgcmls.info.
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This is an open until filled recruitment and may close at any time without prior notice.
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PGCMLS offers an excellent benefits package including generous paid time off (holidays, vacation, personal, and sick leave) medical, dental, vision, prescription, retirement plans, group legal benefits, pet insurance, professional development, tuition reimbursement, and more!
Salary : $41,898