What are the responsibilities and job description for the Fiber Installation Technician position at Prince Telecom?
Prince Telecom is currently hiring multiple Fiber Optic Field Technicians to join our team!
We are HIRING IMMEDIATELY and provide paid training!
What you’ll do…
- Install, disconnect, reconnect, add, change, and troubleshoot fiber optic internet, and telephone.
- Use small hand tools, power tools, and test equipment.
- Install, setup and configure residential networking equipment such as ONT’s, routers and switches.
- Perform testing on company issued devices and customer devices.
- Attempt to identify and remedy sources of customer-perceived issues.
- Complete paperwork accurately, and report/record work order status updates.
- Perform customer service duties by:
- Greeting and interacting with customers in a professional courteous manner, including when responding to escalations and repeated customer concerns;
- Reviewing all requested services with the customer in order to ensure understanding and agreement;
- Educating the customer regarding product and service usage.
Qualifications
Who we are looking for…
- Minimum 18 years old
- Valid U.S. driver's license (required)
- Authorized to work in the United States for this company without sponsorship
- Must live within 80 miles of Charlotte, NC.
- High school diploma or GED equivalent
- Must be comfortable working in tight spaces (such as crawl spaces or house attics)
- Comfortable working in inclement weather conditions
- Ability to work in a fast-paced, time-sensitive environment
- Effective communication skills
- Able to travel and work extended hours; overtime and weekends, as needed
- Ability to lift, climb, and carry ladders weighing up to 80lbs.
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Benefits and Company Summary
What you’ll get…
- Company vehicle
- Weekly pay
- Growth Opportunities
- Health Insurance: Medical, Dental, Vision and Prescription Plans
- Flexible Spending Accounts
- Short and Long-Term Disability
- Supplemental Life and AD&D
- 401(k) Retirement Savings w/ Company Match
- Stock Purchase Plan
- Company Discounts
- Legal Insurance
- Paid Time Off and Holidays
- Tuition Reimbursement for select programs
EEO
Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.
The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories.
Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions.
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