What are the responsibilities and job description for the Library Assistant position at Prince William County?
Introduction
The Prince William Public Library is looking for a dynamic, customer service superstar to step into a Library Assistant role at the Bull Run Library! We need an energetic and dedicated individual who thrives on providing outstanding support to both our staff and the vibrant, diverse community we serve. This essential position is a fantastic launchpad for a successful career and offers a mix of independent and team-based work.
About This Role
The Library Assistant plays a vital role in connecting our patrons with essential resources. You will:
8th grade education and
12 months customer service experience.
Preferences
The position may require travel to other branches within the system. A DMV check will be conducted for employees who drive while on County business.
Work Schedule
This is a permanent part-time position that requires 20 hours of work per week. Flexibility in scheduling is essential.
The scheduled hours will align with our operating hours: Monday to Wednesday, 8:30 AM to 8:00 PM, Thursday to Saturday, 9:00 AM to 5:00 PM, and Sunday, 12:00 PM to 5:00 PM. The role includes one evening shift and rotating weekends. The specific hours will be determined based on the library's needs.
Hiring Salary Range: $19.41 – 24.88 / hourly
NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety,Click here for the class description
Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
SEE YOURSELF HERE!
Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.
Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.
The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:
Prince William County Benefit Programs
01
By submitting this application, I understand the following: 1). Only the information provided on my application is used to determine my qualifications; 2). My resume will not substitute for the education, work experience and required fields on the County application; 3). Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited and 4). If selected, my employment dates will be verified back three (3) years (if applicable), with a required reference from my current or most recent employer.
What is your highest level of completed education?
Please quantify your related Customer Service Experience.
Please Check Any Of The Following Areas In Which You Have 6 Months Of Experience. Make Sure This Information Is Reflected In The Work History Section Of Your Application. Select All That Apply
If you answered Other in question 5, please explain.
06
Please select the options that best reflect your customer service experience and responsibilities (select all that apply):
Please indicate all related experience(s) you have. Make sure that your selected options correspond to the information in the Work History section of your application. Check all that apply.
Are You Proficient With The Following Applications? Ensure This Is Indicated Under The Work Section Of Your Application. Select All That Apply
Please select the options that best reflect your cash handling experience(s). Make sure that your selected options correspond to the information in the Work History section of your application. Select all that apply.
Please Quantify Your Related Experience With General Clerical
This application is for a 20-hour part-time position that will not become full time. Are you interested in a part-time position?
This is a part-time 20 hour per week position that includes days, evenings and weekends. Please note that business hours could change which may affect the hours of this position. Staff are scheduled during the following hours: Monday to Wednesday 9:00 am to 8:00 pm, Thursday to Saturday 9:00am to 5:00pm. Are there any times that you are unavailable?
The Prince William Public Library is looking for a dynamic, customer service superstar to step into a Library Assistant role at the Bull Run Library! We need an energetic and dedicated individual who thrives on providing outstanding support to both our staff and the vibrant, diverse community we serve. This essential position is a fantastic launchpad for a successful career and offers a mix of independent and team-based work.
About This Role
The Library Assistant plays a vital role in connecting our patrons with essential resources. You will:
- Deliver outstanding customer service by fielding inquiries, providing informed guidance, and directing patrons to the right resources.
- Clearly interpret and explain complex library policies and procedures to ensure patron understanding.
- Process financial transactions by accurately collecting fees and operating the cash register.
- Support patrons with technology, including troubleshooting and assisting with printers, copiers, and fax machines.
- Maintain the library collection through meticulous shelving, shelf-reading, handling hold requests, and removing damaged materials.
- Check materials in and out and efficiently locate items upon request.
- Manage patron data by accurately creating, updating, and maintaining records within the library's database system.
- Actively participate in PWC and library training sessions and departmental meetings.
- Represent the library by engaging in local outreach events and programs.
- Thrive in both independent and collaborative work environments as a versatile member of the team.
8th grade education and
12 months customer service experience.
Preferences
- Experience working in a library, retail, clerical or help desk providing face to face and by phone customer service in a public setting
- Experience using and troubleshooting standard office equipment: computers, fax machines, and copiers.
- Experience using and troubleshooting various technologies (smart phones, tablets, e-readers, etc.) and resources, including databases and library apps.
- Experience using software and databases
- Cash handling experience
- Experience using Microsoft Office (TEAMS, SharePoint, MS word, Excel)
- Scheduling flexibility
The position may require travel to other branches within the system. A DMV check will be conducted for employees who drive while on County business.
Work Schedule
This is a permanent part-time position that requires 20 hours of work per week. Flexibility in scheduling is essential.
The scheduled hours will align with our operating hours: Monday to Wednesday, 8:30 AM to 8:00 PM, Thursday to Saturday, 9:00 AM to 5:00 PM, and Sunday, 12:00 PM to 5:00 PM. The role includes one evening shift and rotating weekends. The specific hours will be determined based on the library's needs.
Hiring Salary Range: $19.41 – 24.88 / hourly
NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety,Click here for the class description
Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
SEE YOURSELF HERE!
Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.
Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.
The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:
- Temporary
- Provisional
- Seasonal employees
Prince William County Benefit Programs
01
By submitting this application, I understand the following: 1). Only the information provided on my application is used to determine my qualifications; 2). My resume will not substitute for the education, work experience and required fields on the County application; 3). Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited and 4). If selected, my employment dates will be verified back three (3) years (if applicable), with a required reference from my current or most recent employer.
- Yes, I acknowledge and understand the above statement and wish to continue in this process.
- No, I do not wish to proceed any further in this process.
What is your highest level of completed education?
- Bachelor's degree or higher
- Associates degree
- High School Diploma G.E.D.
- 8th grade completed
- None of the above
Please quantify your related Customer Service Experience.
- 2 or more years
- 1-2 years
- less than 1 year
- None of the above
Please Check Any Of The Following Areas In Which You Have 6 Months Of Experience. Make Sure This Information Is Reflected In The Work History Section Of Your Application. Select All That Apply
- Public Library
- School Library
- Bookstore
- Retail
- Other
- None of the above
If you answered Other in question 5, please explain.
06
Please select the options that best reflect your customer service experience and responsibilities (select all that apply):
- Handling confidential information
- Providing customer service via phone or email
- Resolving customer issues or complaints
- Assisting customers with technology
- Assisting with outreach or events
- None of the above
Please indicate all related experience(s) you have. Make sure that your selected options correspond to the information in the Work History section of your application. Check all that apply.
- Assisting others with personal computers
- Assisting others with fax machines, copiers, printers, scanners
- Assisting others with smart phones, tablets, e-readers
- Assisting others library resources, databases, library apps
- Assisting with outreach or events
- None of the above
Are You Proficient With The Following Applications? Ensure This Is Indicated Under The Work Section Of Your Application. Select All That Apply
- Microsoft Outlook
- Microsoft Teams
- Microsoft Word
- Microsoft SharePoint
- Video conferencing Software (WebEx/Teams/Zoom)
- None of the above
Please select the options that best reflect your cash handling experience(s). Make sure that your selected options correspond to the information in the Work History section of your application. Select all that apply.
- Experience using a cash register
- Reconciliation of cash/cash receipts
- Experience receiving money and providing change using a cash box (no register)
- None of the above
Please Quantify Your Related Experience With General Clerical
- 12 months
- 9-12 months
- 6-9 months
- 0-6 months
- None of the above
This application is for a 20-hour part-time position that will not become full time. Are you interested in a part-time position?
- Yes
- No
This is a part-time 20 hour per week position that includes days, evenings and weekends. Please note that business hours could change which may affect the hours of this position. Staff are scheduled during the following hours: Monday to Wednesday 9:00 am to 8:00 pm, Thursday to Saturday 9:00am to 5:00pm. Are there any times that you are unavailable?
- Required Question
Salary : $19 - $25