Bilingual Claims Customer Service Advocate

PRIORIS Claims Management Solutions is a company of determined, driven, and enthusiastic people. We recognize and reward contributions, achievements, and success daily. By joining Prioris, you can become a part of a new and growing organization that has over 100 years of combined Claims Administration and Managerial experience. If you are seeking an opportunity to gain experience in an environment of career development and growth, Prioris may be the company for you.

Prioris is seeking to hire an experienced, polite, and professional Bilingual (both English and Spanish speaking) Customer Service Advocate to work on our team.
In this position, you will be responsible for actively listening and communicating over the phone, via email, written letter with customers, clients, providers, vendors, and any other callers. The ideal candidate will provide outstanding and exemplary service to our internal and external customers. The exceptional candidate will be reliable, knowledgeable, and adaptable.

Qualifications:

• Ability to converse fluently and proficiently in both English and Spanish to service Spanish-speaking and English-speaking customers through various communication means.
• A minimum of a high school diploma or the equivalent
• Proven customer service, telephone, or related experience is required.
• Minimum of 2 years of experience in a call center/contact center support environment preferred.
• Excellent oral, written, and interpersonal skills.
• Diligence and accuracy are essential for this role.
• Ability to project courtesy and empathy.
• Strong time-management, organizational, and multitasking capabilities.
• Demonstrated typing proficiency, with a minimum typing speed of 40 WPM.
• Proficiency in using computers, including Microsoft Office Suite products and keyboard shortcuts.
• Effective reasoning, problem-solving, and decision-making abilities.
• Ability to handle confidential and proprietary information appropriately.
• Willingness to continue learning about products, procedures, and technical systems as you grow in this role.
• Ability to meet designated timelines and work professionally under pressure.
• Ability to work in a challenging environment while being adaptable to constantly evolving priorities.

Requirements:

• Serve as the initial contact and front-line representative of Prioris with every customer.
• Conveying a calm, caring attitude to customers while processing new claims and entering the initial report made following a loss using proper spelling, grammar, and punctuation.
• Engage in active listening with callers to ensure all customers feel supported and valued.
• Responsible for taking inbound calls for the company.
• Respond efficiently and accurately to callers using excellent written and verbal communication.
• Provide customers with the information they need by clearly setting expectations and outlining next steps.
• Understand and strive to meet or exceed our metrics while providing exemplary and consistent customer service.

Prioris Claims Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Call center: 2 years (Preferred)

Language:

• English fluently (Required)
• Spanish fluently (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Irving, TX 75062 (Required)

Work Location: In person

Salary : $18 - $22