What are the responsibilities and job description for the Public Safety Emergency Communications Senior Engineer position at Priority Cares Home Services LLC?
Job Position: Public Safety Emergency Communications Senior Engineer
🔹 Pay Rate: $100 to $110 per hour
🔹 Location: Brooklyn, NY
🔹 Schedule: Full Time
🔧 Scope of Services:
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Deploy and support Emergency Communications network infrastructure, including racking and cabling equipment.
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Configure and test Emergency Communications network systems.
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Provide technical support for E911 and NG911 telephony and telecommunications systems.
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Support Text-to-911 (TT911) services, including SMS, MMS, and RTT technologies.
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Oversee and support vendor-managed ESInet services and systems.
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Provide support for Public Safety Unified Communications systems.
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Support emergency point-to-point connections, alarm relays, automated inbound 911 relays, and third-party 911 communications.
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Investigate communication infrastructure incidents, identify root causes, and implement remediation.
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Maintain and test 911 and TT911 lab environments and validate test cases/results.
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Support emergency communication technology asset management.
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Coordinate deployments with service providers, neighboring jurisdictions, and relay centers.
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Oversee vendors supporting emergency communications and infrastructure.
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Analyze communication service data and performance.
✅ Mandatory Skills/Experience (Required):
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12 years of experience in a data center or related field environment.
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8 years in network support and LAN/WAN troubleshooting.
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8 years in communications routing and delivery (Wireline, Wireless, VoIP).
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Experience using documentation tools (MS Excel, Visio, Word, etc.).
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Strong knowledge of networking hardware and topologies.
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Proficient in telecom cabling standards, pulling, and terminating cabling.
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Knowledge of computing systems and hardware.
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Experience with LEC circuit termination and activation.
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Experience with land-mobile-radio systems, P25 networks.
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Knowledge of call routing, trunking, and location-based routing.
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Physically capable of performing related tasks.
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Able to follow detailed documentation and procedures.
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Willingness to travel within NYC to meet SLA requirements.
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Availability for on-call, after-hours, and weekend support.
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Strong communication and presentation skills.
⭐ Desirable Skills/Experience (Preferred):
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Bachelor’s degree in Computer Science or related field.
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Experience with emergency communications infrastructure and systems.
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Familiarity with DMS and ACD systems.
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Understanding of ANI/ALI services and 911 call handling systems.
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Experience with NG9-1-1 ESINET routing and related technologies.
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Knowledge of SMS, RTT, TCC routing, and SMS aggregation.
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Experience integrating third-party emergency systems.
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Familiarity with GIS and location-based services.
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Knowledge of 911-related TDOS and DDOS risk mitigation.
Salary : $100 - $110
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