What are the responsibilities and job description for the Customer Service Representative position at Prism Hardscapes LLC?
Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.
Duties:
- Conduct outbound calls to customers to provide assistance and support
- Handle incoming customer inquiries via phone, email, or in-person
- Assist customers with product information, order placement, and issue resolution
- Enter and maintain accurate customer data in the system
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Analyze customer feedback and identify areas for improvement in our products or services
- Upsell products or services to customers when appropriate
- Collaborate with other team members to ensure customer satisfaction
Experience:
- At least 3 years previous experience in a customer service role is preferred
- Excellent verbal and written communication skills
- Proficient in data entry and computer skills (Outlook, MS Office, Word, Excel, Google Docs)
- Ability to handle difficult or irate customers with professionalism and patience
- Sales experience or knowledge of sales techniques is a plus
We offer competitive pay and benefits packages for our Customer Service Representatives. Join our team and make a difference in the lives of our valued customers!
Note: All positions at our company are paid positions.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 3 years (Required)
Ability to Commute:
- Cerritos, CA 90703 (Preferred)
Ability to Relocate:
- Cerritos, CA 90703: Relocate before starting work (Required)
Work Location: In person
Salary : $21 - $24