Customer Service Representative (CSR)

Pristine Plumbing is looking for a strong, experienced Customer Service Representative to join our office team Monday through Friday from 7:30am to 4:00pm. This role is ideal for someone who thrives in a fast-paced environment, takes pride in delivering an excellent customer experience, and understands the importance of capturing every possible job opportunity.

This position offers above-average industry pay and a robust benefits package, including:

• Medical insurance (100% paid for employee only, with equivalent contribution toward family plans)
• Dental, vision, and life insurance
• Paid vacation and sick time
• Paid holidays
• 401(k) plan
• Bonus and commission opportunities

Does this sound like you?

• You want to be valued and compensated for the work you do
• You’re confident on the phone and comfortable handling a high call volume
• You understand that booking the job is critical, but how the customer feels matters just as much
• You’re organized, dependable, and calm under pressure
• You enjoy working with different personalities and keeping things moving

If you’re looking for a stable role with a company that truly values its people, we’d love to meet you.

ABOUT PRISTINE PLUMBING

Pristine Plumbing is a family-owned and operated company built on trust, accountability, teamwork, and exceptional service. We believe in working hard, communicating openly, and supporting one another. Our culture is professional but fun — if you don’t have a sense of humor, this probably isn’t the place for you.

We are team-oriented, growth-minded, and committed to promoting from within whenever possible. We invest in training, value long-term employees, and believe no one should dread coming to work.

A DAY IN THE LIFE

As a Customer Service Representative, you are often the first point of contact for our customers — and that first interaction matters. Your role includes:

• Answering inbound calls and emails with professionalism, urgency, and empathy
• Actively listening to customer concerns and asking the right questions
• Guiding conversations toward booked appointments while maintaining trust and a positive experience
• Scheduling service and maintenance appointments accurately and efficiently
• Making outbound follow-up calls on estimates, unscheduled leads, and prior service inquiries
• Creating a reassuring, professional experience that reflects the Pristine Plumbing brand

QUALIFICATIONS

• Excellent customer service skills with a strong booking mindset
• Professional, confident phone presence
• Strong active listening and call-handling abilities
• Ability to maintain a high booking rate without sacrificing customer experience
• Solid computer skills (Microsoft Office, Google Docs/Sheets)
• Experience with ServiceTitan is a plus, but not required
• Organized, detail-oriented, and dependable
• Able to thrive in a fast-paced office environment
• A solid sense of humor (seriously — check out our social media)

If you’re a customer service professional who takes pride in both performance and people, and wants to be part of a company that values consistency, accountability, and teamwork, we encourage you to apply.

READY TO JOIN OUR TEAM?

If this sounds like the right fit, apply today. We look forward to meeting you.

Pay: $18.00 - $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $23