Home Warranty Support Agent

PRO MADE HOMES Business Group is hiring for a Service Agent in their Home Warranty department. The ideal candidate will have experience in residential construction and/or handyman work. To fulfill this position, you must have

• Proven experience in the residential construction or handyman work
• strong problem-solving skills
• Leadership experience
• Incredible discipline
• Collaborate with your team and work independently
• Excellent communication skills

Your primary responsibility will be providing support to the PRO MADE HOMES Warranty Department ensuring the company’s quality standards and customer satisfaction is being met or exceeded. You will meet with homeowners to determine areas of concern and coordinate repair schedules. Once repairs are completed, verify accuracy of subcontractor workmanship. There will be some coordination with our property management team for rental repairs and maintenance.

PRO MADE HOMES Business Group strives to provide an excellent opportunity for growth within the company. We reward our employees for a job well done and value the hard work our staff provides. We like to have fun too! We provide snacks and drinks to our employees, planned events, spontaneous BBQs, birthday celebrations and an encouraging environment.

We offer benefits that include Medical, Dental, Vision and Life, Voluntary Benefits package available. There is a potential bonus structure.

Primary Duties Responsibilities:

• Meet with homeowners using tact and professionalism
• Conduct repair inspections with homeowners to confirm validity of warranty claims
• Communicate and coordinates with subcontractors regarding work orders and schedules
• Occasionally perform minor tasks, inspecting floor squeaks, crawl space access
• Receive calls and review correspondence from homeowners and subcontractors
• Schedule appointments with homeowners and rental tenants
• Verify completion of subcontractor workmanship and accuracy
• Perform other duties as necessary

Required Experience:

• Must have at least 3 years of Handyman and/or Residential Construction experience
• Strong leadership experience
• Excellent Customer service skills
• Detail oriented, with organization, management, follow-up skills
• Solid written communication and negotiating skills.
• Valid Driver’s License with clean driving record
• High school graduate or equivalent

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible
• DOE, salary is negotiable

Work Remotely

• No

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $22