What are the responsibilities and job description for the Dispatcher position at Pro-Serv Food Equipment?
Benefits/Perks
- Competitive Compensation
- 401(k) plan with company match
- Paid Time Off
- Health Insurance
- Dental/Vision Insurance
- Career Growth Opportunities
Job Summary
We are seeking a highly organized and detail-oriented individual to join our team as a Dispatcher for our commercial kitchen equipment service company. As a Dispatcher, you will play a crucial role in coordinating and scheduling service calls for our technicians. Your primary responsibility will be to ensure that all service requests are assigned to the appropriate technician and that they are dispatched in a timely manner. If you are a motivated individual with a passion for organization and customer service, we would love to hear from you. Apply now to join our team as a Dispatcher for our commercial kitchen equipment service company.
Responsibilities
- Receive service requests from customers and enter them into our dispatch system
- Assign service calls to the appropriate technician based on skillset, location, and availability
- Coordinate with technicians to ensure they have all the necessary information and equipment to complete the service call
- Monitor the progress of service calls and provide updates to customers as needed
- Maintain accurate records of service calls, including technician assignments, arrival times, and completion times
- Handle customer inquiries and resolve any issues or concerns related to service calls
- Collaborate with other departments to ensure smooth communication and coordination of service operations
- Assist in scheduling preventive maintenance visits and follow-up appointments
Qualifications
- High school diploma or equivalent
- Proven experience as a dispatcher or in a similar role
- Excellent organizational and multitasking skills
- Strong attention to detail and ability to prioritize tasks
- Proficient in using dispatch software and other computer applications
- Strong communication and customer service skills
- Ability to remain calm and make quick decisions in a fast-paced environment
- Knowledge of commercial kitchen equipment is a plus
Salary : $17 - $25
Dispatcher
Superior Logistics Services -
Morrisville, NC