Lead Patient Scheduler - Full time

Lead Patient Scheduler

Department: Admin

Location: 2500 W. Layton Ave, Suite 120, Milwaukee, WI 53221

Reports To: Melissa Beardsley, Practice Manager

Employment Status: FT

FLSA Status: Non-Exempt

About The Employer

Founded in November of 2020, Pain Physicians of Wisconsin is a group of Physicians, Nurse Practitioners, Physician Assistants, and a great group of support staff serving the southeast region of Wisconsin. The goal of our pain treatment team is to help our patients live their healthiest lives possible by easing pain symptoms and restoring function and movement. Learn more about PPWhealth by visiting our website at www.ppwhealth.com.

Position Summary

Responsibilities

Lead Patient Scheduler will be responsible for overseeing the scheduling department and staff. Will also oversee monitoring provider schedules and day to day workflow. This candidate will have responsibilities and duties that also include scheduling procedures via phone, informing and educating patients regarding procedures, communicating with necessary providers regarding patients' status, data entry, as well as other duties that include:

• Registering new patients.
• Verify insurance and patient demographic information.
• Schedule appointments following the PPW Scheduling Guidelines.
• Answer a multi-line phone and transfer appropriately.
• Demonstrate general knowledge of ASC and clinic procedures and answer general questions related to them.
• Apply appropriate customer service skills and proactive communication when dealing with patients.
• Speak clearly and in a mature, professional manner.
• Demonstrate patience, compassion, kindness, and empathy.
• Understand Insurances and submit procedures for authorization.
• Able to multitask.
• All other job duties as assigned.
  
  

Qualifications

• Previous experience in a patient scheduling role required.
• High School diploma or equivalent.
• Excellent communication and organizational skills
• Strong data entry skills
• Time management skills
• HIPAA Compliance
• Understanding of company Policy and Procedures
• Working knowledge of Microsoft Office.
  
  

Please note that this job description is intended to describe the general nature and level of work being performed by the employee(s) assigned to this job. The content contained therein is not intended to represent an exhaustive list of all duties, responsibilities, and activities required. Duties, responsibilities and activities may change at any time, with or without notice, and additional work may be assigned as appropriate.

We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, the presence of non-job-related disability, or any other legally protected status.