Customer Retention Consultant

Procare Solutions is seeking a dynamic, persuasive and empathetic Customer Retention Consultant to lead retention efforts for valued clients. The role involves proactively and reactively engaging customers to drive retention, reduce churn, and identify growth opportunities. Responsibilities include engaging with at-risk customers to understand challenges and provide solutions, analyzing customer data to identify trends and opportunities, developing churn mitigation strategies, collaborating with internal teams to address client needs, identifying upsell and cross-sell opportunities, maintaining detailed records in CRM tools, conducting offboarding interviews, building trust with clients, influencing client decision-making, communicating clearly in written and verbal formats, resolving conflicts and complaints professionally, and collaborating cross-functionally to align on customer success strategies. The ideal candidate has strong communication skills, high emotional intelligence, conflict resolution expertise, problem-solving skills, and experience in customer retention roles. Experience with payments, SaaS platforms, or education technology is preferred, as is proficiency in CRM platforms like Salesforce. The position offers a comprehensive benefits package including medical, dental, vision, HSA contributions, paid leave, 401K with match, stock purchase plan, tuition reimbursement, and more. The role is based in Denver, CO with a flexible hybrid in-office/remote working model requiring some days in the office.