Accounting Specialist

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Job Title: Accounting Specialist

FLSA Status: Non-Exempt

Department: Accounting

Reports to: Accounting Supervisor

Location: Proctor Loan Protector– 166-904 Solon

• Proctor Loan Protector does not sponsor any type of work visa’s or STEM programs.
  
  

Who are we? What do we do? Company Overview:

Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.

What’s the culture like at Proctor Loan Protector?

At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.

What can I expect from working at Proctor Loan Protector?

• Fun work environment with a variety of work
• Being part of a team
• Career growth
• Ability to highlight your skills
• Feel valued
• Great benefits, pay and culture
  
  

Tell me more about this role, what would I be doing?

Summary

This role ensures payments are collected within established terms, resolves billing discrepancies, and maintains detailed documentation of all collection activities. The specialist will review ageing reports, identify delinquent accounts, and collaborate with internal teams to address issues that may delay payments.

Essential Duties and Functions Include the following. Other duties may be assigned.

• Monitor accounts receivable aging reports and identify delinquent accounts.
• Conduct timely outreach to clients via phone, email, and written communication to collect outstanding payments.
• Document all collection activities, payment commitments, and follow-up actions in the system.
• Investigate and resolve billing discrepancies, short-pays, and disputed invoices.
• Coordinate with internal departments to resolve missing information, incorrect charges, or service-related issues.
• Support month-end closing activities, including AR reporting and account reconciliations.
• Process customer refunds in accordance with company policies and approval workflows.
• Verify refund eligibility, supporting documentation, and accuracy of amounts prior to processing.
• Partner with operations, accounting, and leadership teams to address recurring issues or trends.
• Reconciliations and support month-end and year-end accounting activities.
• Adhere to a set schedule.
• Other duties as assigned.
  
  

Competencies

• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
• Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
• Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
• Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required

• High School Diploma/GED required
• Proficient with MS Office Suite
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• 1 – 3 years’ experience in a similar position
• Ability to use discretion, exercise good judgment and resourcefulness.
  
  

Preferred

• Experience in accounting, finance, or related operational roles preferred.
• Strong analytical, organizational, and problem-solving skills.
• Ability to communicate effectively with internal stakeholders, agents, and external clients.
• Proficiency with banking portals, financial reporting tools, and standard office software.
• Ability to manage multiple priorities while maintaining accuracy and meeting deadlines.
  
  

Physical Requirements Necessary On a Regular Basis

Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day

Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day

Vision sufficient for use of a computer monitor.

Sedentary position. Ability to sit at a desk 7-8 hours per day.

Workers are not substantially exposed to adverse environmental conditions.

Lifting and/or carrying (

Manipulate small and/or large bulky objects

Standing, reaching, kneeling, stooping, bending, pushing and pulling may be required.

Pay Ranges

Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more. We offer competitive pay while still allowing for compensation growth within the position and company.

EEO Statement

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Proctor Loan Protector provides equal employment opportunities (EEO) to all employees and applicants including Veterans and those with disabilities.

Pay Range

22 - 22 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
  
  

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.