What are the responsibilities and job description for the CSR / Customer Service Rep / Dispatcher position at Prodigy Plumbing Inc.?
Prodigy Plumbing Inc. in Long Beach, CA is hiring for a full-time CSR / Customer Service Rep / Dispatcher to convey a remarkable first impression while exciting our clients about our services. Do you have great phone skills and the ability to provide top quality customer service? Are you looking for a reputable company with supportive management who will value what you bring to the organization? If you're looking to work for a top-rated company with competitive pay and amazing benefits, show us what you've got and apply now!
ABOUT PRODIGY PLUMBING INC.
At Prodigy Plumbing Inc., we are committed to providing superior service in Long Beach and the nearby areas. We are also dedicated to offering unparalleled customer service with each and every job we take on. Our team is proud to be an Angie's List Super Service Award winner and rated 5-stars on Yelp, Google, and Facebook. We offer 24-hour emergency services 7 days a week. The guarantee of timely, respectful service matches the ethics that guide our business.
Our guarantee of professionalism and punctuality are made possible by our amazing employees. We all work together as a team. We truly care for the well-being of our employees. We offer highly competitive salaries, great benefits, uniforms, opportunities for advancement, and a fun and rewarding work environment.
A DAY IN THE LIFE OF A CSR / CUSTOMER SERVICE REP / DISPATCHER
As a CSR / Customer Service Rep / Dispatcher, you ensure that our clients are heard and their issues are solved. Using your in-depth knowledge of our services, you easily match our services to each client's unique needs. Because of your positive personality and friendly demeanor, you effortlessly build trust and develop strong relationships with our clients. Thanks to your rockstar interpersonal skills, you turn a simple phone call into a booked service call. Your customer-service skills can't be beaten!
You fit right into our goal-oriented office environment. You shine as you answer incoming calls and use Service Titan scheduling and dispatching software to schedule plumbing service calls. After the service is completed, you call our customers to ensure quality control, set up maintenance annual agreements, and enter information into our software. You use your well-developed technology talents to maximize job scheduling - which you expertly accomplish without compromising our first-class service. Pleasantly, you interact with clients and technicians. At the end of the day, an overwhelming feeling of success washes over you. You love that you help improve the quality and comfort of each client here at Prodigy Plumbing Inc.
CSR / CUSTOMER SERVICE REP / DISPATCHER QUALIFICATIONS
- Experience with Microsoft Office
- Ability type 35-40 WPM
- Customer service abilities
- Ability to pass a background check
- Ability to pass periodic drug tests
Experience with Service Titan scheduling and dispatching software is a plus, but not required! Do you have a stellar phone voice? Are you meticulous, efficient, and a go-getter? Do you work-hard and play-hard? If so, then you might just be perfect for this dispatch position! Please complete our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 90814
https://www.youtube.com/watch?v=ATEK-zxAFFQ
Salary : $36,000 - $45,600
