Shipping Clerk

Our goal is to solve patients’ complex prescription needs in order to improve their quality of life. Our Shipping Department Clerks are in a unique position to have a high impact on patients through the final fulfillment and shipping process. They help us to go above and beyond to ensure that customers receive the correct prescription in a timely manner, while experiencing superior customer service. The main duties for this position will be final checking and boxing prescriptions, unloading and verifying freight deliveries, and making shipping boxes, as well as those listed below. The ideal candidate will work 11:00 a.m. to 5:00 p.m. Monday through Thursday, and every other Friday. Repetitive heavy lifting is required.Responsibilities and Duties

• Process patient credit card payments for pharmacy sales using the pharmacy’s POS system with attention to detail.
• Anticipate prescriber and customer needs and resolve issues quickly by finding forward thinking solutions and determining what can be done to fulfill a request.
• Seek opportunities for continuous learning and personal growth to increase credibility with prescribers and customers.
• Learn and adhere to pharmacy policies, processes, procedures, regulations and accreditation standards as well as best practices.
• Contribute to the continuous improvement of workflow and processes to improve efficiency, customer satisfaction and team engagement.
• Proactively support other pharmacy team members when needed to ensure a quality and timely fulfillment process including general pharmacy upkeep, point of sale, shipping, inventory management or other duties and responsibilities.
• Ask appropriate questions and listen actively while documenting required information in computer systems.
• Offer to all patients the option to transfer patient calls to a pharmacist to answer clinical questions.
• Respects every customer’s dignity and right to privacy by only discussing confidential information on a need-to-know basis and only in private areas.
• Accurately box medications for shipment to ensure stability, durability and usability by selecting packaging products that are validated to maintain the appropriate temperature range and by following the outline pack out steps. Always follow cold chain validated pack-out procedures for refrigerated products.
• Select delivery/courier vendor and method (Next Day, Next Day Saturday, Signature Required, UPR, etc.) according to Shipping Policy and Procedure.
• Review comments for specific delivery instructions and compare delivery and mailing address to ensure accuracy.
• Perform a quality check to insure the correct medication is being shipped to the correct patient.
• Restock and refill supplies (vials, lids, foot spas, NasoNebs, etc.)
• Manage delivery exceptions by reviewing exception emails, calling UPS/FedEx to resolve delivery issues and contacting patients when necessary to ensure delivery. Promptly complete a patient grievance form.
• Package, weigh, label, and send mail out for USPS delivery.
• Enter the received order of medication for each morning and ensure all products were delivered.
• Make every attempt for timely patient contact to obtain or confirm the patient’s payment information including follow-up calls, as needed.
• Prepare packages for courier deliveries by entering demographics, packaging the medications and inputting the form of payment.
• Prepare medications so they are stocked and ready to be used for filling (i.e. mupirocin “cubes” and “flat packs”, clindamycin, etc..
• Make sure standard orders for vials are opened and packaged appropriately for shipment.
• Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages.
• Answer telephones in a timely manner, direct calls to appropriate personnel and escalate clinical questions to a pharmacist when required.
• Complete daily, weekly and monthly cleaning tasks to maintain assigned work areas and equipment in clean and orderly condition to prevent cross-contamination.

Required Qualifications

• High school diploma or GED equivalent.
• No pending felony charges or convictions for criminal offenses involving controlled substances.

Required Skills

• Handling patient information with accuracy and confidentiality.
• Excellent time management skills and ability to multi-task and prioritize work.
• Attention to detail and problem-solving skills.
• Strong organizational and planning skills.
• Ability to work well in a team environment.

Professional Arts Pharmacy is an equal opportunity employer. Individuals seeking employment at Professional Arts Pharmacy are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.