What are the responsibilities and job description for the Lead Doorperson - The Historic Cavalier Hotel position at Professional Hospitality Resources, Inc. and Ocean Beach Club LLC?
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Join the team at The Cavalier Resort and be a part of the #1 resort on the Virginia Beach Oceanfront. Great people, beautiful views, friendly and helpful assocaites and deep discounts for hotel stays & restaurants.
Overview
A Lead Doorman is in charge of the Bell staff, Doorperson and all activities regarding bell services. This includes, but is not limed to, carrying and storing luggage, delivering messages, running errands and providing general facility and area information to guests. The position is responsible for the supervising the Porte Cochere, Bell Stand and the Front Door Operations while assisting other department manager(s) with short term planning and day-to-day operations. The Lead Doorperson trains all of the bell hops on staff. Maintains all standards and is responisible for the departement to adhere to all policies and procedures. He/she works with Owners/Guests to solve all transportation issues.
Responsibilities
Responsibilities:
- The Lead doorperson is responisble for training of all bellperson on staff.
- Responsible for supervision of the Porte Cochere, bell stand and front door operations while assisting department managers with day to day operations.
- Open vehicle, as well as hotel doors while greeting all arriving & departing guests.
- Coordinate with Valet, Bellperson, & Front Desk staffs to ensure impeccable arrival/departure experiences.
- Valet or move guest vehicle if needed.
- Respond to guest questions & answer information on local attractions, events & daily activities in the hotel.
- Ensure all areas affecting the guest’s sense of arrival present an organized & clean appearance at all times.
- Directs traffic in a manner which keeps the front driveway clear of vehicles.
- Knowledgeable about the property & surrounding area enough so to provide guests with directions when requested.
- Remains stationed at the outside front door at all times when not assisting guests or performing other job duties.
- Be aware of V.I.P. & repeat guests & greet them by name.
- Maintains the front hotel area clean, orderly & hazard free.
- Successfully completes all other duties as assigned.
Qualifications
TypeQualificationExperienceMinimum of 6 months doorperson experience at a major hotel preferred.EducationHigh School Diploma or equivilent preferred.SkillComfortable in frequent guest face to face interactions.SkillAbility to remember names and faces of frequent guests.SkillAbility to safely operate a manual or automatic vehicle for guests while exceeding guest expectations
