What are the responsibilities and job description for the Senior Account Manager position at Profitero?
Senior Account Manager
Boston based (*3 days/week in the Boston office)
About Profitero:
Profitero is a leading global SaaS commerce platform that uses predictive intelligence to help brands anticipate, activate and automate their next best action to fuel profitable growth. Our technology monitors 70 million products daily, across 700 retailers and 50 countries, helping brands optimize search placement, product content, pricing, stock availability, reviews and more. News outlets, including Good Morning America, The Wall Street Journal and Ad Age frequently cite and trust Profitero as a source of data for their stories. Now’s an exciting time to join our fast-growth business.
Profitero has recently joined Publicis Groupe (a $13 billion global marketing services and technology company) as a standalone commerce division, infusing our business with significant product development resources and investment. while giving our employees an incredible launchpad for their careers. Profitero’s tech and data combined with Publicis’ tech, data and activation services positions us to be a true end-to-end partner for helping brands maximize eCommerce market share and profits.
Come be a part of our fast-paced, entrepreneurial culture and next stage of growth.
Overview:
The Senior Account Manager is responsible for retaining and expanding a set of Profitero’s largest customers. In this role you will develop and execute on the strategic direction for each account ensuring high NPS and hitting account growth targets by selling across the services and software portfolio. In addition to owning their accounts, they will have 1 -2 junior team members reporting to them, acting as senior sponsor on their accounts. This person will be responsible for coordinating account activities across regions and acting as the connective tissue between the customer and Profitero. The ideal candidate has a proven track record of success managing complex global accounts, driving upsell and cross-sell revenue and the ability to build executive level relationships.
Who you are:
- 6 - 8 years of enterprise account management experience
- A successful track record of managing a portfolio of large global accounts within the eComm, technology or CPG space.
- Ability to develop and execute on account plan strategies that result in high NPS and net expansion rates.
- A collaborative leader with gravitas to lead and influence regional and cross functional teams who map to assigned accounts.
- Outstanding collaboration and communication skills; verbal and written
- Someone who has the ability to drive executive-level engagement and is seen as a trusted partner & thought leader to the client’s business
- Ability to think strategically, execute tactically, and coach team members to do the same
- High “do to say ratio” with strong integrity
- Intrinsically motivated with strong intuition of key players on the client side that we may not be engaging with frequently enough (or at all).
- Thrives in a fast-paced environment and can manage competing priorities without compromising relationships with clients.
- Is a quick learner and eager to understand new systems by proactively asking questions and engaging throughout the organization.
What you'll do:
- Directly own 2 - 3 strategic accounts, with support from junior team (3M ARR)
- Manage 2 - 3 junior team members and act as senior sponsor on their accounts
- Owns responsibility for accounts GRR, NRR and NPS
- Owns responsibility for coordination across all markets/segments, unifying strategies, opportunities, adoption, and outcomes
- Responsible for account value attainment, growth, and owning the renewal process
- Maintains and grows relationships to ensure proper mapping
- Leads with a deep understanding of Profitero, our products, services, partners, and eCommerce industry
- Ensures a deep understanding of the client’s business and key outcomes, translating them into strategic success plans that drive client’s KPIs
- Owns building & closing pipeline across all markets, driving complex contract negotiations and managing sales process.
- Drives client Top 2 Top/Executive meetings
- Leads quarterly customer business reviews
- Consistently demonstrate a passion for Profitero’s core values
Why you want to work at Profitero:
Profitero cares about its employees. As a company we feel that as our employees are always going the extra mile, so should we. That’s why we offer fantastic benefit packages to our employees, including:
- Rich Health Dental & Vision plans
- Smart, genuine and cool people work here
- Competitive salary ***commensurate with experience
- 401K plan with match
- Flexible PTO
- Commuter benefits
- Employee Assistance Program (EAP)
- Free on-site amenities including office snacks, coffee barista, beer & wine
- Access to Personal Learning Development Library
- Publicis ‘Work Your World’ initiative: every employee will be able to work from any of the 100 countries where Publicis operates, for six weeks a year
- Volunteer opportunities
Profitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.