What are the responsibilities and job description for the Therapy Service Coordinator position at Progress Speech and Language Center?
Progress Speech & Language Center (PSL) is looking for an experienced *Therapy Service Coordinator* who will take care of client intake, data entry into medical records system, track and maintain client authorizations, scheduling, as well as assisting with a variety of other tasks and must be comfortable working in a team environment.
The ideal candidate should possess a positive attitude, detail oriented, consistent attendance, and good customer experience skills.
Responsibilities include, but are not limited to:
- Retrieve referrals from funding source and enter data to create client profile or update re-authorizations into Central Reach, our EMR.
- Verify/Re-verify benefits & eligibility for all clients and forward referrals to scheduler to establish availability once entered into Central Reach EMR.
- Process referral requests to insurance for reauthorization by collecting and submitting reports 30 days prior to authorization expiring.
- Scheduling therapy services in Central Reach EMR
- Track, report, follow up and communicate in regards to client reports with leads, manager, and therapists appropriately.
- Ensure timely report submission to avoid lapse in client services.
- Cover and fill in for other funding sources when other authorization coordinator is out for the day or on vacation.
- Provide translation (if applicable) for consults or evaluations when needed or upon request.
- Preform cleaning duties for high-touched areas.
- Covering front desk responsibilities, answering phones, and other clerical duties as assigned.
Minimum Qualifications:
- Administrative experience in an office setting; previous release of information/ filing and scanning medical records
- Effective verbal and written communication skills
- Proven customer service experience and/or training
- Ability to effectively use computer software and technology as required including Microsoft Word and Excel
- Knowledge of handling medical information
- Proficiency in: Microsoft Word, Excel, Outlook, Access, PowerPoint.
- Internet Savvy
- High School Diploma or equivalent
Preferred Qualification, but not required:
- Bilingual – English/Spanish
- Previous Authorization / Scheduling Experience
- Proficient in Microsoft Teams
- Experience in Central Reach EMR in pediatric therapy setting
Job Type: Full-time
Pay: From $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
- Bachelor's (Preferred)
Work Location: In person
Salary : $23