Field Service Technician

Description

REPORTS TO: SERVICE MANAGER

Field Service Technicians represent the face of PRI by providing hands-on support to customers at start up and throughout the operating life of our equipment. When not traveling, the FS Techs are troubleshooting tech calls and providing assistance to the production team building systems.

KEY RESPONSIBILITIES & FUNCTIONS

• Install, troubleshoot, repair and maintain PRI equipment located at customer sites
• Provide on-site training to customers on the proper and safe use of PRI equipment, and the proper understanding of day-to-day operation of the equipment
• Test the operational sequencing of PRI equipment as well as the testing of all safety alarms
• Consult with customers to explore current and future needs – recommend service contracts, preventative maintenance schedules, etc.
• Provide technical support to customers via phone or remote connection to system
• Work with electrical schematics, mechanical blueprints and other documentation
• Provide feedback to sales and engineering on future business and design improvement ideas
• Present a professional appearance and handle customers in a positive, professional manner
• Maintain contact with key customers to ensure their systems run in top condition
• Inspect field utilities referencing P& IDs for proper sizing and materials per local building codes; inspect field utilities (water, steam, pneumatic and electrical) when commissioning PRI equipment
• Inspect electrical wiring referencing Class 1 Division 1 & 2 locations; Inspect Intrinsically Safe electrical requirements per the National Electric Code
• Test and troubleshoot PLC programming for deficiencies and proper operation with a laptop computer
• Perform preventive maintenance on PRI equipment to maintain peak efficiency
• Generate various reports and feedback to PRI Management, Sales, Engineering, Accounting and Customer Service departments - design and/or product deficiencies, service reports, expense reports, etc.
• UL, NEC, and international standards for electrical design must be observed as appropriate
• All PRI safety policies should be taken seriously and followed accordingly

Requirements

JOB REQUIREMENTS

• Certificate or equivalent education/experience in industrial controls or electrical automation technology; degree in Control Systems Technology, Electrical Technology or equivalent program preferred
• Demonstrated aptitude for working with electro-mechanical systems such as pumps, piping, pneumatics, PLC’s, liquid level controls, etc.; Intermediate/advanced understanding of electrical schematics and PLC’s.
• Proven knowledge of PLC controls, preferably Allen Bradley and Siemens
• Previous experience with Safety procedures such as lockout/tagout, arc flash protection, confined space entry
• Experience writing reports and reviewing project files
• Must be available to travel both domestic and international (typically 40-60%, for one to two week durations, including nights and weekends)
• Must have and maintain valid driver’s license with clean driving record
• Strong communication and customer service skills; ability to perform in pressure situations; ability to be flexible to adjust to changing field conditions
• Able to work both independently with little supervision and as part of a team, all with a high degree of professionalism
• Able to enter confined space openings of sixteen inches minimum
• Maneuver heavy equipment, up to 75lbs of lifting required
• Hands on experience with design, fabrication and service of large process equipment
• Understand process flow schematics, P&ID’s, electrical and mechanical schematics.
• Use of hand and power tools as required

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.