Director of Social Services

Company Description:

Project FIND’s mission is to provide low- and moderate-income and homeless seniors with the services and support they need to enrich their lives and live independently. Today Project FIND operates three supportive housing residences that are home to about 600 people and four senior centers with over 3,000 members. Our members and residents range from the healthy and active to the frail and homebound to the homeless. For all these men and women, Project FIND is a critical resource, providing housing, meals, and programs that help individuals navigate the challenges of aging by encouraging community engagement and healthy living.   Please visit our website at: www.projectfind.org.

Job Summary:

The Director of Social Services is responsible for leading the Social Services department.  The key responsibilities are noted below:

General Responsibilities:

Administrative Duties

• Provide maintenance and administrate databases including but not limited to AWARDS, CAPS, & CMS, Bamboo HR, and Yardi.

• Lead Special Incident Review Committees for social work issues.
• Co-facilitate weekly Social Work/Property Management meetings.
• Work with program staff to plan program budgets and monitor budget expenses over the course of the contract year.
• Assist in the review of Project FIND social service policies and procedures.
• Provide support to the Fundraising Department on grants and reports pertaining to social work programs.
• Serve as liaison to DHS, HUD, OTDA and other contract and non-contract agencies as needed.
• Foster collaboration with community service providers and local elected officials.
• Enforce corporate compliance protocols, Project FIND employee policies, procedures, and protocols, and incident management policies, procedures, and protocols.
• Participate in department head management meetings as required.
• Ensure collaborative efforts with interagency departments such as the Senior Center, Property Management and Fiscal.
• Approve and monitor fiscal purchases for the department.
• Provide on call service after hours.

Client Care

• Develop and evaluate systems to guarantee quality and efficiency of casework services.
• Ensure service plans and interactions with the clients are appropriately documented.
• Ensure that clients are appropriately screened, evaluated, and processed for all potential entitlements.
• Conduct case review audits and provide corrective action plans when necessary.
• Review all required case management documentation and any data collection tool in use.
• Ensure clear, concise, and professional interventions consistent with the Agency's policies and procedures and evidence-based practices.
• Ensure program compliance with all applicable contract regulations, including OHS, HUD and OTDA requirements.
• Identify gaps in services and work to develop a plan to address these gaps.
• Internal and external Social Work consultation including but not limited to clinical assessment, advocacy, and other needed interventions.
• Provide crisis intervention and stabilization as needed.

Staff Development

• Train social work staff to identify and develop need-based strategies to approach service recipients.
• Participate in the recruitment and hiring of social service staff.
• Participate in professional development and training through agency-wide in-service trainings, outside trainings, and facilitate in-house trainings for staff.
• Conduct group supervision and consultation with DFTA social work and case management staff.
• Direct or delegate the field/task supervision of interns within the department.

Human Resources

• Supervise direct reports and provide feedback through meetings, appraisals, and progressive disciplinary process when necessary.
• Process timesheets for direct reports and oversee the timesheet process for the department in Bamboo HR.

Qualifications:

• A Master's degree in Social Work or related field(s) is required.
• Three to five years of management experience in a large shelter or residential facility that provides comprehensive socialservices, housing placement, and job skills training to homeless, persons with mental health conditions, and substance users.
• Experience in NYC of Homeless Services contract requirements.
• Knowledge of geriatric care for older adults.
• Experience working with persons with disabilities.
• Strong assessment, direct practice, counseling, supervision, community outreach, group leadership and programdevelopment experience preferred. Knowledge of MS Word, Excel and database management skills.
• Clinical Supervision of Licensed Masters Social Workers to obtain their clinical licensure (preferred).

Schedule:

Monday - Friday from 9:00 a.m. to 5:00 p.m. and on call after hours