What are the responsibilities and job description for the Operations Coordinator position at Project Renewal?
Title: Operations Coordinator
Program: Fort Washington Men’s Shelter
Salary: $54,000 - $57,000
Program Overview:
Fort Washington Men’s Shelter is a 200 bed 24/7 emergency shelter for homeless men diagnosed with mental illness and/or substance use disorders. Our comprehensive services include case management, individual and group counseling, recreational activities, and housing placement assistance. Additionally, an on-site Article 28 Clinic provides primary and behavioral health care services.
Position Overview:
Under the general direction of the Assistant Director, with latitude for independent action, the Operations Coordinator directs a staff of Residential Aides assigned to the 8am-4pm, 4pm-12am and 12am-8am shifts, in providing direct assistance to the clients in adhering to the rule and regulations of the shelter; performs related work.
Essential Duties and Responsibilities:
The essential duties of the Operations Coordinator include but are not limited to the following activities:
While performing the duties of this position, walking up and down five flights of stairs, plus basement steps. The Operations Coordinator also walks the exterior of the facility to ensure that a proper appearance is being maintained. Furthermore, the Operations Coordinator must stand to talk to clients and staff, sit for extended periods of time at the computer, reach, or squat to get records from the files.
Qualifications:
Education Requirements
1. Associate’s Degree plus experience as outlined in item 1 below, or
2. H.S. Diploma or GED plus experience as outlined in item 2 below or
3. Bachelor’s Degree
Certificates and Credentials
Fire Safety Coordinator F-80/CPR First Aid
Experience Requirements
1. Minimum of two (2) year of experience working with people diagnosed with mental illness or having addiction or substance use issues.
2. Minimum of four (4) years of experience working with people diagnosed with mental illness or having addiction or substance use issues; one (1) of which were in a supervisory capacity.
Preferred Skills:
Leadership: Demonstrates ability to manage and motivate staff to accomplish stated program goals and objectives while developing their individual and group skills.
Team building: Ability to develop and foster, through demonstration, a team spirit, enabling staff to overcome the challenges of providing needed services to a special client population. Foster working relationships amongst interdisciplinary programs.
Communication: Excellent oral, writing, and listening skills are a must.
Organizational: The ability to work well within a highly pressurized, deadline environment, while meeting the short and long term mandates of the program.
Interpersonal: An ability to interface with clients as well as all levels of staff.
Computer: Proficient in Microsoft Office Programs, CARES, Clinical Writing
Program: Fort Washington Men’s Shelter
Salary: $54,000 - $57,000
Program Overview:
Fort Washington Men’s Shelter is a 200 bed 24/7 emergency shelter for homeless men diagnosed with mental illness and/or substance use disorders. Our comprehensive services include case management, individual and group counseling, recreational activities, and housing placement assistance. Additionally, an on-site Article 28 Clinic provides primary and behavioral health care services.
Position Overview:
Under the general direction of the Assistant Director, with latitude for independent action, the Operations Coordinator directs a staff of Residential Aides assigned to the 8am-4pm, 4pm-12am and 12am-8am shifts, in providing direct assistance to the clients in adhering to the rule and regulations of the shelter; performs related work.
Essential Duties and Responsibilities:
The essential duties of the Operations Coordinator include but are not limited to the following activities:
- Supervise Residential Aides and Residential Aide Supervisors assigned to all shifts,
- Assists the Assistant Director in overseeing departmental tasks and goals as well as overall facility operations.
- Proved wrap-around overtime coverage as needed.
- Perform crisis intervention when required which includes handling Priority One incidents for Fort Washington while on-site.
- Participate in the design and implementation of program improvements, policies, procedures and other strategic planning efforts.
- Provide emergency first aid/CPR assistance when needed.
- Maintains records and assists staff in updating the client data summary sheets used for weekly/monthly meetings.
- Maintains an updated filing system so files can be easily retrieved and ensures that record keeping criteria are followed.
- Provides training of staff through on-site sessions as well as referrals to outside training sources.
- Provides orientation for new arrivals, informing them of shelter rules and regulations, giving them a tour of the facility, assigning a locker and a bed, and giving them their basic supplies, including sheets, towels and toiletries.
- Participates in case conferences in response to client complaints, using conflict resolution techniques to amicably resolve issues.
- Performs other duties as assigned by Program Leadership and PRI Executive Team
While performing the duties of this position, walking up and down five flights of stairs, plus basement steps. The Operations Coordinator also walks the exterior of the facility to ensure that a proper appearance is being maintained. Furthermore, the Operations Coordinator must stand to talk to clients and staff, sit for extended periods of time at the computer, reach, or squat to get records from the files.
Qualifications:
Education Requirements
1. Associate’s Degree plus experience as outlined in item 1 below, or
2. H.S. Diploma or GED plus experience as outlined in item 2 below or
3. Bachelor’s Degree
Certificates and Credentials
Fire Safety Coordinator F-80/CPR First Aid
Experience Requirements
1. Minimum of two (2) year of experience working with people diagnosed with mental illness or having addiction or substance use issues.
2. Minimum of four (4) years of experience working with people diagnosed with mental illness or having addiction or substance use issues; one (1) of which were in a supervisory capacity.
Preferred Skills:
Leadership: Demonstrates ability to manage and motivate staff to accomplish stated program goals and objectives while developing their individual and group skills.
Team building: Ability to develop and foster, through demonstration, a team spirit, enabling staff to overcome the challenges of providing needed services to a special client population. Foster working relationships amongst interdisciplinary programs.
Communication: Excellent oral, writing, and listening skills are a must.
Organizational: The ability to work well within a highly pressurized, deadline environment, while meeting the short and long term mandates of the program.
Interpersonal: An ability to interface with clients as well as all levels of staff.
Computer: Proficient in Microsoft Office Programs, CARES, Clinical Writing
Salary : $54,000 - $57,000
