Resident Monitor

Under the supervision of the Program Director, the Resident Monitor is responsible for providing after-hours coverage, support, and crisis intervention to tenants/guests/staff at Mosholu Gardens. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities as defined by the ADA to perform the essential functions of the job.

The Hourly rate for this position is $20.00-$21.97 per hour based on qualifications.

KEY ESSENTIAL FUNCTIONS:

• Ensure the safety of the facility and the tenants.
• Ensure tenants are in basic adherence with Rules and Regulations, provide mild interventions, and keep staff up to date to provide higher-level interventions.
• Provide all tenant information and daily report logs requested in a timely and accurate manner.
• Ensure facilities are maintained and repairs are followed up with to create a positive environment of care. This includes ensuring the staff areas and common areas are cleaned and organized and trash is emptied.
• Work orders are to be forwarded to the appropriate persons.
• Monitor the facilities, staff, and tenants to ensure that all after-hours operations are within Acacia's expectations, regulations, and contractual obligations.
• Provide on-site crisis intervention.
• Maintains appropriate documentation of all tenant's contacts in the log.
• Handle special assignments, duties, and functions as assigned.
• House Runs - regular presence in the lobby and on the residential floors.
• Maintains notes on approved tenant meetings held in the conference room after hours.
• Assist tenants with laundry, shopping, and appointments, if needed and directed by the supervisor.
• Ensure the laundry room is closed/opened at appropriate hours
• Acts as liaison between participants, superintendents, and building managers to ensure all emergency repairs are reported.
• Maintains a Resident Monitor Log, which includes tenant/guest activity and facility observations.
• Reports all non-compliance issues concerning the tenants, guests, apartments, and building to the Supportive Housing Manager or On-Call Staff, including incidents requiring immediate attention.

EDUCATION AND REQUIREMENTS:

• The shifts are: 4 pm - 12 am and 12 am-8 am
• High School Diploma/GED required (Associates Degree preferred)
• Bi-lingual (English/Spanish), preferred
• 2 years of previous relevant experience in a Mental or Behavioral Health environment preferred
• Ability to use business acumen to exercise good judgment and decision-making
• Ability to deal with sensitive issues with diplomacy and discretion
• Must be able to multi-task with strong organizational skills
• Excellent interpersonal skills and ability to communicate both verbally and in written form
• Commitment to cultural diversity and sensitivity
• Ability to maintain a professional demeanor under pressure, and operate with a keen sense of urgency and commitment to quality

bout Us: Acacia Network, the leading Latino integration care nonprofit in the nation, offers the community, from children to seniors, a pathway to behavioral and primary healthcare, housing, and empowerment. We are visionary leaders transforming the triple aim of high quality, and great experience at a lower cost. Acacia champions a collaborative environment to deliver vital health, housing, and community-building services, work we have been doing since 1969. By hiring talented individuals like you, we've been able to expand quickly, with offices in Albany, Buffalo, Syracuse, Orlando, Tennessee, Maryland, and Puerto Rico.

*Acacia Network is an equal opportunity employer*