Community Resource Coordinator

Description

PromptCare is a leading provider of home respiratory and infusion services, serving pediatric and adult patients in 30 states from 36 locations throughout the United States. Our Hi-Tech, Hi-Touch care offerings deliver superior patient care and outcomes making PromptCare a preferred partner for hospitals, physicians, and payors. PromptCare currently services 6,400 respiratory patients, 2,500 infusion patients, and 4,400 enteral nutrition patients. We estimate that we are the largest provider of ventilation care to pediatric patients in the U.S. Our mission is to be the preferred choice for superior management of complex cases, providing unsurpassed clinical expertise, reliable service, and boundless compassion in transitioning patients to the home setting and reuniting them with their loved ones. Our Differentiation consists of an unrivaled team of respiratory therapists, nurses, dietitians, pharmacists, and other care professionals who provide highly sought-after expertise, advice, and patient care. We are the “go-to” provider in our markets among leading pediatric hospitals and care facilities to handle the most acute patient situations. PromptCare holds an expansive payer network participation, supported by a robust billing & collections operation.

PromptCare is looking for a Community Resource Coordinator (CRC) to join our team in Lenexa, Kansas. This is a full-time position, 40hrs per week, HYBRID schedule, Monday-Friday 8:30am – 5:00pm CST with some nights and weekends when travel is required. 

Job Summary

The Community Resource Coordinator (CRC) for Bleeding Disorders is an integral member of the Resource team, primary responsibilities include delivering excellent customer service, supporting key initiatives related to bleeding disorder patient adherence and retention strategies, acting as a community liaison at Prompt Care’s bleeding disorder events, and establishing and maintaining relationships with both existing and potential Prompt Care’s clients and patients. This job involves speaking with bleeding disorder patients and non-profit partners telephonically and in person. The Community Resource Coordinator works with multiple departments within Prompt Care to ensure optimal patient outcomes for bleeding disorder patients.

Requirements

• High School Diploma or equivalent
• Bachelor’s degree or certification in social services or social work preferred
• 2-5 years social work experience in a healthcare setting preferred
• Strong understanding of the regulatory social welfare programs including Medicare, Medicaid, social security, and disability
• Ability to think critically and have an understanding of social services
• Customer service focused
• Ability to handle multiple tasks in fast paced, challenging environment
• Excellent communication and people skills
• Valid driver’s license
• Valid auto insurance
• 15-20% travel

Job Responsibilities, included but not limited to:

• Develop relationships with bleeding disorder patients, as assigned, focusing on retention, therapy adherence, patient support, and satisfaction activities
• Conducts at a minimum, quarterly and annual patient visit(s) for the bleeding disorder patient population, activities include but are not limited to: establishing rapport and building relationships, identifying resource needs, completing tasks in support of PromptCare team needs and ensuring ongoing communication with care team members to ensure support and promotion of adherence and retention strategies
• Conduct telephonic outreach and engagement to bleeding disorder patients, including but not limited to: problem solving, patient advocacy, education, adherence support, and resource needs assessment and referral coordination (i.e., transportation, personal safety equipment, insurance, etc.)
• Participates in patient engagement and community outreach activities in support of bleeding disorder patients/families/initiatives, as assigned
• Participate in multidisciplinary teams and meetings regarding social services needs 
• Research available community resources which provide general and disease specific support
• Develop and maintain relationships with key program contacts
• Work with Patient Management to coordinate assistance with patient insurance issues
• Organize and manage information regarding available support to enable patients to lead the
• fullest lives possible
• Maintains current knowledge related to the therapies and social/community aspects of the bleeding disorder patient population
• Assist in coordinating shipments and delivering medication and supplies to bleeding disorder patients, as assigned and support the provision of value-added programs for bleeding disorder patients
• Perform other duties, as assigned

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently is required to walk; use hands to finger, handle or feel; and reach with hands and arms. Requires the ability to lift files, open filing cabinets and bend or stand as necessary. This position requires the ability to occasionally lift office products and supplies, with a minimum weight of 35 pounds.

Benefits & Perks

• Competitive Salary
• Medical, Dental, Vision Package 
• 401(k) plan (discretionary)
• PTO - Vacation, Sick and Personal days, and paid holidays
• Referral bonuses & Discount Ticket Program 
• Lunch & Learn Programs
• Employee Recognition Program

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.