What are the responsibilities and job description for the Customer Success Manager position at Proofpoint?
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Corporate Overview
Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.
The Role
We are looking for a Customer Success Manager (Enterprise) to join the Tessian team following the Proofpoint acquisition.
You will be taking ownership of a critical portfolio of approximately 60-80 customers, including commercial ownership for the renewal. As well as being responsible for renewals and advocacy in our NAMER customer base, you'll be a bridge between Product and our customers - communicating our technology, understanding pain-points and interpreting future customer needs to inform product development.
This role will also play a part in the journey that Tessian and Proofpoint are embarking on together as we look to scale up the Tessian Customer Success Motion today from <1000 customers to nearly 10,000 existing Proofpoint Commercial customers.
Your day-to-day
- Serve as the trusted advisor to our customers and executive sponsors post initial sale. This is a key role as Tessian’s customer base expands globally
- Own the customer renewal and spot opportunities for multi-year conversions Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
- Identify advocates and expand our customer community to accelerate our go to-market motion
- Advise our key clients, with hands-on platform guidance, on how to manage Tessian's solution to achieve full business value
- Conduct periodic executive reviews and health checks - accurately assessing customer health, helping define adoption strategies and ensure value realisation (using key metrics from the platform)
- Act as the voice of the customer cross-functionally and collect feedback to influence continuous improvement in the product and our processes
What you bring to the team
- A highly ambitious attitude
- A self-starter, full of new ideas and ready to get stuck in
- World class communication skills, both in verbal and in writing
- Experience working in a fast paced, high-growth B2B SaaS technology environment, selling software
- Experience working within cyber-security is a huge plus
- An experience of quota carrying account or customer success management experience
- An understanding of the multiple sectors including; Legal, Financial and Professional Services.
- A unique experience that you believe is relevant and an advantage. Every individual is different and we embrace that.
Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.
We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!