What are the responsibilities and job description for the Assistant Manager, Loan Verification position at Prosper?

The Role

Our Phoenix office is in need of an Assistant Manager for Loan Verification. This individual will monitor the daily operations of a loan verification team to ensure performance and quality metrics are met.

Problems You Will Solve

Provide management support in assigned functional area
Walk the floor and engage with team
Responsible for supervision of Loan Verification Agents and Verification Active Answer (VAA) agents to assure productivity, quality, and timeliness of work in the completion of assigned loans and departmental goals
Assist with and / or conduct coaching and training to keep team updated on changes that may occur in information or procedures
Manage performance and development conversations with specialists
Interpret production reports and manage all resources that support loan verification operations
Drive change management for ongoing policy and procedure improvements
Partner with senior leadership to identify opportunities and implement employee engagement focused initiatives and team engagement
Review and remediate customer complaint drivers and NPS items across operations
All other supporting actions required due to business needs while being able to adapt to frequent changes

About You

1 year of operational management experience in consumer financial services, preferred

1 year of experience with verification of consumer lending products at Prosper or other financial services companies

Experience managing teams in a document processing environment such as loans, financial aid and / or insurance processing or a similar business functional area

Demonstrated ability to motivate and coach staff

Must be flexible, organized and can manage and prioritize daily assignments

Strong organizational skills; attention to detail and ability to multi-task

Manage variety of roles to assist the department in achieving goals

Ability to work at a fast pace - must be ready and motivated to learn the processes quickly and help build a growing business

Bachelor degree preferred

Experience with process improvement methodologies preferred

What We Offer

The opportunity to collaborate with a team of creative, fun, and driven colleagues on products that have an immediate and significant impact on people's lives

The opportunity to work in a fast-paced environment with experienced industry leaders

Flexible time off, comprehensive health coverage, competitive salary, paid parental leave

Wellness benefits including access to mental health resources, virtual HIIT and yoga workouts

A bevy of other perks including Udemy access, childcare assistance, pet insurance discounts, legal assistance, and additional discounts

Compensation details : The salary for this position is $55,000 - $62,000 annually, plus bonus and generous benefits. In determining your salary, we will consider your location, experience, and other job-related factors.

PI259552695

Salary : $55,000 - $62,000

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Assistant Manager, Loan Verification

What are the responsibilities and job description for the Assistant Manager, Loan Verification position at Prosper?

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