Tax Escrow Manager (Full Time) - Plano Ops

External Applicants: Please apply through Prosperity Bank's Career Center at https://www.prosperitybankusa.com/Careers.  Applying through any other source may prevent Prosperity from receiving your application.  

Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.

POSITION PURPOSE

Responsible for the management of escrowed and non-escrowed taxes for the Bank and ensuring all policy and procedures are followed which includes any regulatory and internal guidelines. 

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Management of a 3^rd party vendor that pertains to the monitoring of taxes.
• Manage a team of and Senior Escrow Specialists directly in multiple physical sites.
• Train new escrow team members and be the Subject Matter Expert for all processes and procedures.
• Prepare daily, weekly, and monthly reports to monitor taxes to ensure all taxes are paid and tracked timely and accurately.
• Maintain, monitor, and reconcile daily financial transactions.
• Execute all live checks as needed and work with the print vendor on any changes to the check printing.
• Monitor and approve all financial transactions from the escrow team for keyboarding and branch capture.
• Work with Escrow Manager for any core system releases and testing. 
• Conduct periodic meetings with all escrow teams together and on a one-on-one basis.
• Write policy and procedures and job aids.
• Follow all compliance and regulatory guidelines and procedures.
• Handle any escalated internal or external customer issues.
• Conduct periodic audits on existing processes.
• All other tasks and duties as assigned.

SUPERVISORY RESPONSIBILITIES: 

QUALIFICATIONS

Education/Certification: 

 Required Knowledge:        

• Thorough knowledge of Microsoft Excel and Microsoft Word.  The ability to maintain and create spreadsheets and customer correspondence.
• Thorough knowledge of how escrow accounts work and how to calculate escrow analysis.
• Thorough knowledge of property taxes and insurance and basic flood insurance requirements.
• Basic understanding of RESPA and Regulations as it pertains to escrow.

 Experience Required:       

 Skilla/Abilities:     

• Must be able to handle and resolve high volumes of work and meet strict deadlines. 
• Ability to read and comprehend simple instructions, short correspondence, and memos. 
• Ability to write detailed correspondence. 
• Ability to speak effectively and clearly in response to internal and external customer requests and inquires. 
• Must be a critical thinker and able to analyze situations and escalate to management as needed and the ability to make decisions based upon policy and procedure.
• Highly organized and self-motivated.
• Excellent verbal and written skills.
• Have a strong knowledge of spreadsheet software and word processing software.
• Needs to have a strong attention to detail and be able to perform multiple tasks under pressure.
• Tact in dealing with customers and employees, and experience liaising with varied bank departments to resolve issues. 
• Ability to effectively write policy and procedures.
• Ability to effectively train new and existing employees on any new processes or changes to processes.