What are the responsibilities and job description for the Protech Diagnostic Tool Specialist position at Protech Automotive Solutions?
About Caliber Founded in 1997, the Caliber portfolio of brands has grown to 1,200 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, the nation's largest auto collision repair provider across 33 states, as well as the broadest network of OEM-certified collision centers in the U.S; Caliber Auto Care (formerly Service First Automotive, for mechanical repair services and quick oil changes); and Caliber Auto Glass (for repair and replacement). Caliber was the first to feature a collision national lifetime warranty and today leads the industry in customer service, the latest technology and specialized services such as dedicated Non-Drive facilities and certified, express repair centers. With the purpose of Restoring the Rhythm of Your Life®, Caliber's 21,500 teammates are committed to getting 1.5 million customers back on the road safely—and as quickly as possible—every year. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Learn more about Caliber at calibercollision.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com. Service Center CSCS TX Job Summary Responsible for following and maintaining internal equipment requests for diagnostic tooling by installing software and configuring computer hardware. Support company operations with tooling related technical assistance to internal teammates. Role & Responsibilities Procurement/ordering- Tools, software and equipment as directed Satisfy equipment requests as per company processes Build diagnostic tooling as per configuration outlines Software installations and computer configurations Diagnose, troubleshooting, repair, and/or replace equipment as needed Software update implementation & dissemination Test equipment and warranty and repair as needed Ensure quick and effective response times to resolve requests Perform all other duties as assigned Qualifications, Education & Experience: 2 years of experience providing technical support Knowledge of Aftermarket and OE diagnostic scan tools and factory software Knowledge and ability to use computers, mobile devices, and related technology efficiently Must be proficient in OEM ideology from all the automobile manufactures Must become proficient in OEM software from all the automobile manufactures Understand vehicle communication protocol Understand OEM passthrough devices and applications Understand aftermarket concepts and applications Understanding of automotive technology & best practices Proficient in Microsoft Office Suite Self -motivated, positive attitude, with a customer focused vision Requirements: Experience in automotive technology preferred High level of confidentiality, may require signed Non-Disclosure Agreements Ability to pass a background check & MVR Must be able to lift 60 pounds independently Excellent customer service and communication skills Required to wear protective safety equipment Possess a valid driver’s license with a safe driving record Extended and/or weekend hours maybe be required